If you would like to find out how to track your Kohl's return, this article can help. It has a lot of information about returns and tracking your return status.
If you bought something online at Kohl's that you don't want, you can mail it back to them or exchange it at a Kohl's store near you. For damaged or missing items, or if they got your order wrong, contact a customer service agent at Kohl's for help by clicking here.
The fastest and easiest way to return items that were bought at an online store is by taking them to a store near you. Take the order invoice with you and be ready to give it to the store clerk. Go to the Kohl's website to get a copy of this invoice. After logging into your account, go to your orders page and click the order you are returning. From there you will print the order invoice. If you cannot access the invoice for your order, you might have to provide the credit card you used to purchase the order.
The salesclerk would look up your purchase if you paid for the order with a Kohl's card within the past 180 days and will give you a credit that is equal to the lowest sale price of the item.
The salesperson can also find purchases made with other payment methods and give you a refund of store credit with a Kohl's card or a merchandise slip.
Here's how to return items back to Kohl's by mail:
Your mailman will take your package, or you can drop it off at a Kohl's store nearby. You can also send the package through UPS by dropping it off at a UPS location or schedule a pickup (fees may apply)
Online purchases cannot be exchanged by mail. If you would like a different item, return the one you bought for a refund and then place an order for whatever you want. You can exchange an item at a Kohl's store near you.
Note: Some items sold at Kohl's online may not be available at a physical Kohl's store. So, make sure you check with them first.
If you would like to contact a Kohl's customer support associate, click here.
To track your Kohl's return, follow these steps:
If you need further help, contact a customer service agent at Kohl's by clicking here.
After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Kohl's Return? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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