How Do I Track My Kohl's Return?

You can easily track your Kohl's return right from the Kohl's online store. Remember that returns can take a while to process and issue your credit back to your payment method.

If you would like to find out how to track your Kohl's return, this article can help. It has a lot of information about returns and tracking your return status.

Kohl's Return Options

If you bought something online at Kohl's that you don't want, you can mail it back to them or exchange it at a Kohl's store near you. For damaged or missing items, or if they got your order wrong, contact a customer service agent at Kohl's for help by clicking here.

How to Take Items You Bought Online to A Land Store

The fastest and easiest way to return items that were bought at an online store is by taking them to a store near you. Take the order invoice with you and be ready to give it to the store clerk. Go to the Kohl's website to get a copy of this invoice. After logging into your account, go to your orders page and click the order you are returning. From there you will print the order invoice. If you cannot access the invoice for your order, you might have to provide the credit card you used to purchase the order.

Kohl's Card

The salesclerk would look up your purchase if you paid for the order with a Kohl's card within the past 180 days and will give you a credit that is equal to the lowest sale price of the item.

Another Payment Method

The salesperson can also find purchases made with other payment methods and give you a refund of store credit with a Kohl's card or a merchandise slip.

Returning Online Orders by Mail

Here's how to return items back to Kohl's by mail:

  • Go to the online store and login
  • Find the order you want to return on your orders page
  • Print the invoice for your order
  • Complete the return form that was with your order
  • Place the return form and the return items back in the box
  • Send the package back to the location noted on the return form

Where to Drop Your Package Off

Your mailman will take your package, or you can drop it off at a Kohl's store nearby. You can also send the package through UPS by dropping it off at a UPS location or schedule a pickup (fees may apply)

Important Information About Returns

  • Merchandise that was worn or used cannot be returned
  • Include the items original tags with the return
  • Kohl's does not pay return shipping fees
  • Processing of returns can take 30 days or fewer


Online purchases cannot be exchanged by mail. If you would like a different item, return the one you bought for a refund and then place an order for whatever you want. You can exchange an item at a Kohl's store near you.

Note: Some items sold at Kohl's online may not be available at a physical Kohl's store. So, make sure you check with them first.

If you would like to contact a Kohl's customer support associate, click here.

Track Your Kohl's Return

To track your Kohl's return, follow these steps:

  1. Go to their website and login
  2. Go to your order page and click the returned order
  3. You can view the status of your return there

If you need further help, contact a customer service agent at Kohl's by clicking here.

Why Did GetHuman Write "How Do I Track My Kohl's Return?"?

After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Kohl's Return? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kohl's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kohl's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Kohl's Return? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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