Kohl's not only has brick and mortar stores, it allows customers to shop products online and have them shipped directly to their homes. If your Kohl's account is locked, you have to reset it to enjoy your shopping experience. How do you unlock your Kohl's account? You can learn more about online account management by contacting customer support here, and below are things you can do to unlock your account.
There are two types of Kohl's accounts, one for shopping and a separate account to manage a Kohl's charge card. Kohl's will lock your account if it detects suspicious activity. Resetting each is outlined below.
To unlock your Kohl's shopping account, you will need to reset your password. Be aware, if your account was locked due to multiple failed login attempts, you must wait a minimum of two hours for a "cool down" period before you can reset your password. To reset your password, follow the steps below:
It's important to note Kohl's maintains separate sites for shopping and for credit card management. To unlock your Kohl's charge card account, follow the steps outlined here.
If you are unable to unlock your shopping or credit card account online, you can contact customer support here for assistance. Maintaining access to your accounts allows you to enjoy the full Kohl's shopping experience.
After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Kohl's Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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