How Do I Unlock My Kohl's Account?

As a Kohl's customer, you need to be able to access your account to shop or manage your credit card account. Kohl's maintains separate login for shopping and credit card management. Resetting the password online for each allows you to unlock your accounts quickly and easily. When online reset fails, you can call customer support for assistance.

Kohl's not only has brick and mortar stores, it allows customers to shop products online and have them shipped directly to their homes. If your Kohl's account is locked, you have to reset it to enjoy your shopping experience. How do you unlock your Kohl's account? You can learn more about online account management by contacting customer support here, and below are things you can do to unlock your account.

Types of Kohl's Accounts

There are two types of Kohl's accounts, one for shopping and a separate account to manage a Kohl's charge card. Kohl's will lock your account if it detects suspicious activity. Resetting each is outlined below.

Kohl's Shopping Account

To unlock your Kohl's shopping account, you will need to reset your password. Be aware, if your account was locked due to multiple failed login attempts, you must wait a minimum of two hours for a "cool down" period before you can reset your password. To reset your password, follow the steps below:

  1. Open Kohl's website in your browser.
  2. Click "Account" in the menu at the top of the screen.
  3. Select "Forgot Password."
  4. Enter your email address and confirm you are not a robot. Hit "Send."
  5. Open your email and find the correspondence from Kohl's.
  6. Click the link in the body of the email to reset your password.
  7. Create a new password.

Kohl's Charge Card Account

It's important to note Kohl's maintains separate sites for shopping and for credit card management. To unlock your Kohl's charge card account, follow the steps outlined here.

  1. Open the Kohl's credit card website.
  2. Click "Forgot Username" or "Forgot Password."
  3. If you have forgotten your username, you will be prompted to enter your 16-digit credit card number. Click "Enter" after keying in the number. Follow the prompts to recover your username.
  4. If you have forgotten your password, you will be prompted to enter your username. Key in the information and click "Continue."
  5. Enter your last name, date of birth and zip code. Click "Continue."
  6. Follow the prompts to complete the password reset.

If you are unable to unlock your shopping or credit card account online, you can contact customer support here for assistance. Maintaining access to your accounts allows you to enjoy the full Kohl's shopping experience.

How Do I Unlock My Kohl's Account?

Why Did GetHuman Write "How Do I Unlock My Kohl's Account?"?

After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Kohl's Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kohl's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kohl's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Kohl's Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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