How Do I Unlock My Kraken Account?

If you're locked out of your Kraken account, there are a few things you can do to try and unlock it. First, determine why your account is locked. If it's due to an unverified email address or two-factor authentication not being set up, simply follow the instructions to fix those issues. If you 're still locked out, contact customer support. You can also try to restore your account on the Kraken website or use the Kraken mobile app.

Cryptocurrency has grown into a whale of an industry since Bitcoin was created in 2009. Today, there are more than 1,500 types of digital currency available on at least 5,500 active markets worldwide. Many investors are looking to get in on the action. However, when using Kraken as an exchange, they could often find themselves locked out of their account for various reasons often related to security issues. Kraken is one of the largest and most popular crypto exchanges and allows users to buy, sell, and trade a variety of digital assets. If you have been locked out of your Kraken account, there are a few things you can do to try and unlock it.

Determine why your account is locked

The first step is to figure out why your account is locked. Kraken will lock an account for a variety of reasons including:

  • Unverified email address: In order to maintain security, Kraken requires all users to verify their email address. To do this, simply follow the link in the verification email that was sent when you first signed up.

  • Two-factor authentication not set up: Two-factor authentication adds an extra layer of security to your account by requiring a second form of identification in addition to your password. To set this up, go to the Security tab in your account settings and click on "Enable 2FA".

  • Parallel login detected: This means that someone has tried to log into your account from a different device or location. Kraken will lock your account as a security measure. To unlock it, simply enter the 6-digit code that was sent to your email or phone number associated with the account.

If you're still locked out after taking these steps, contact Kraken customer support for further assistance.

Contact Customer Support

Sometimes, you may be locked out of your account due to a security measure on Kraken's part. In this case, the only way to unlock your account is to contact customer support.

To do this, go to the Support page on the Kraken website and log in with your email address and password. From there, you'll be able to submit a ticket with customer support.

You can also call customer support to follow up. When you call, make sure you provide them with all the necessary information so they can verify your identity and unlock your account.

Restore Your Account on the Kraken Website

If you're having trouble logging in, you can also try to restore your account on the Kraken website.

To do this, go to the login page and click on the "Forgot Password?" link. From there, you'll be prompted to enter your email address. Once you do, Kraken will send you a reset password link. Follow the instructions in the email to reset your password and regain access to your account.

Use the Kraken Mobile App

If you're a Kraken user, you can also download the Kraken mobile app. The app is available for both iOS and Android devices. The app can be a helpful way to stay up-to-date on the market, check prices, and even trade digital assets.

To download the app, simply go to the App Store or Google Play and search for "Kraken". Once you find the app, click "Install" and follow the instructions.

You can also use it to regain access to your account when locked out. To do this, enter your email address and password in the login screen. If you're still locked out, click on the "Forgot Password?" link. From there, you can follow the instructions to reset your password and regain access to your account. If it does not work, feel free to call customer support and they will help.

How Do I Unlock My Kraken Account?

Why Did GetHuman Write "How Do I Unlock My Kraken Account?"?

After thousands of Kraken customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Kraken Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kraken if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kraken Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kraken in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Kraken Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 8 months ago
Updated 2 months ago
Viewed 76,080 times
How to regain access to your Kraken account
How to reopen a locked Kraken account

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