What Do I Do If My Kraken Account Has the Wrong Balance?

If you notice that your Kraken account has the wrong balance, you can do a few things to fix the issue. First, check your positions. If everything looks correct, try refreshing your balance. If the problem persists, check your transaction history for any suspicious activity. You can also check for maintenance that Kraken might be doing on their website. If you can't figure out the problem, contact Kraken support for help.

Dec 9, 2022

The world of crypto trading has many moving parts, and it can be challenging to keep track of everything. You not only need to be aware of the current market conditions, but you also need to monitor your account balance. You may forget about the simple things, like checking to see if your account balance is correct. If you notice that your Kraken account has the wrong balance, you can do a few things to fix the issue.

Check Your Positions

The first thing you should do is check your positions. If you have any open trades, the wrong balance could be due to incorrectly calculating your unrealized gains or losses. To check your positions, simply go to the "Trades" tab on your account page and review the information there. If everything looks correct, you can move on to the next step.

If you don't have any open trades or your positions are all closed, then the issue is most likely with your account balance.

Refresh Your Balance

If you're sure that your positions are where they should be, the next thing you should do is refresh your balance. Go to the "Funding" tab on your account page and click on the "Refresh" button. This will cause Kraken to recalculate your balance based on the most recent information. If the problem persists, you may need to contact Kraken support. You can also try withdrawing and re-depositing your funds, which will also trigger a balance refresh.

Check Your Transaction History

You can also troubleshoot the issue by checking your transaction history. Go to the "History" tab on your account page and review your recent transactions. If you see anything that looks suspicious, such as a trade that you didn't make or a withdrawal you don't remember making, contact Kraken support immediately.

Check for Maintenance

Sometimes, a wrong balance can result from maintenance on the site. If you think this might be the case, you can check the status of Kraken's services on their website. Go to the "Support" page and look for any announcements about scheduled maintenance. If Kraken is experiencing technical difficulties, they will usually post a message there.

Contact Kraken Support

If you've tried all of the above and you still can't figure out why your account balance is wrong, contact Kraken support. They can help you troubleshoot the issue and figure out what's going on. You can reach Kraken support by opening a ticket on their website's "Support" page. Click on the "Submit a Request" button and fill out the form with as much information as possible. Be sure to include your account username, email address and a description of the problem. Once you submit the form, Kraken support will be in touch to help you resolve the issue.

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What Do I Do If My Kraken Account Has the Wrong Balance?

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What to do if your Kraken account shows the wrong balance
What steps should you take if the balance on your Kraken account is not correct?
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