You can return your Lenovo purchases if you are not happy with them. When returning an item to Lenovo from their Black Friday sale, ensure that it is in good condition. Your returns have to be in their original sealed packages. However, this does not apply to gift cards. You may be eligible for a refund.
The Refund Policy
Lenovo offers a 14-day money back guarantee that applies to all of their products. The guarantee is applicable from the first day of the order being delivered. The best way to request a refund is by contacting the customer service agents. When requesting your refund, you will need to provide the following details:
1. Why you intend to return the item
2. The collection address
3. Your item's serial number
4. The names and quantity of items you want to return
If it has been more than 14 days since your order was delivered but you wish to return an item die to quality or technical issues, you may contact the Technical Support team for help.
When you wish to return an Item to Lenovo, they will send you a return reference number. You may receive the number up to five days after providing the support team with all the relevant details. You will receive it along with your collection date. After collecting your product, it should get to the warehouse within two working days.
Your refund will be initiated within seven days after the product gets to the warehouse. After it has been initiated, your refund will reach you depending on your preferred payment method.
Canceling Your Order
With wire transfer, your order will be canceled automatically if you haven't sent your payment within 20 days. If you paid by PayPal or credit card, you may submit a cancelation request on the day you placed your order. It may be impossible to cancel your request if your product is already being manufactured. You should receive an email to notify you if the order cannot be canceled. You may arrange to return your order after receiving it.
Contacting the Support Team
Consider reaching out to the customer service team if you need help returning an item to Lenovo from their Black Friday sale. Phone support is the fastest and most convenient support option. You get the chance to speak with an agent who may give you the help you need. With phone support, you often have to call a few times before getting the support you need. Live chat is the only other option that lets you speak directly with an agent. It is the best alternative to speaking with an agent on the phone.
Email is the best support option if you don't have to speak directly with an agent. It allows you to retain details of your interaction with the support team and you can refer to it for help in the future.
Twitter and Facebook may be great support options as well. They make it possible to get help from the support team as well as other Lenovo customers.
Consider seeking support on the help desk before exploring other options. It covers issue-specific topics, helpful reminders, and frequently asked questions. You may get help without needing to contact the support agents directly.
After thousands of Lenovo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Lenovo from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lenovo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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