You can return an item to Lenovo from their Cyber Monday sale if it is in good condition and the original, sealed, package. After returning your items, you may receive an exchange or refund.
Returns to Lenovo are fast and hassle-free. You do not need to pay shipping, handling, or restocking fees. If you purchased products in quantities of five or less units, you may return them within 30 calendar days.
You are eligible for a full refund if you received the wrong product or Lenovo made a mistake with the configuration. Return the item in its original package and request a refund. You can only get a refund if you return the entire product.
If you wish to return personal computing products and server and storage items in quantities of five units or less, you may have to pay a restocking fee.
Before returning products to Lenovo, you must request an RMA (Return Merchandise Authorization). All authorized returns must include the relevant accessories and documentation. This includes the original shipping label and invoice. Ship them to Lenovo with the prepaid shipping labels in the RMA. Your item should be received within ten calendar days after you receive the RMA. '
When Lenovo receives your returned item, they may issue a refund or credit depending on the item you returned.
The best way to initiate a return is by speaking with the customer service agents on the phone. Alternatively, you may request a return through the Order Visibility Portal (OVP). If your product is defective, you need to contact the technical support team. They may correct the problem under the Lenovo Limited Warranty.
Contacting the Support Team
There are many ways to contact the Lenovo customer service team if you need help returning an item to Lenovo from their Cyber Monday sale. Phone support is the fastest and most convenient support option. You get the chance to speak with an agent who will give you the most relevant solution for your problem. If you don't get help the first time, you may need to call several times. Live chat is the best alternative to phone support. It is the only other way to speak directly with an agent.
Consider asking for help through email if you don't need to speak with an agent. It is one of the best options as you can maintain details of your communication with the support team. Ensure that your email specifies the types of help you hope to receive.
Facebook and Twitter are great support options if you don't need to speak with an agent. They allow you to seek support in public or private depending on your needs. If the support agents cannot help you On Facebook/messenger or Twitter, they will suggest that you contact them on the phone.
Consider going through the help desk before contacting the support agents directly. The help pages have reminders, suggestions, and answers to some of the most common questions. Most customers look through the help pages to get answers from both the support agents and other customers.
After thousands of Lenovo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Lenovo from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lenovo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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