Vehicle accidents and damages are unexpected. The aftermath can leave you overwhelmed with numerous things to do. Liberty Mutual auto insurance covers vehicle damages and repair costs.
Once you file your claim, you have to give your vehicle for estimates and restoration at a repair shop. The company offers a Guaranteed Repair Network along with digital tools that connect you to several body shops.
However, the choice of body shops is up to you. Policyholders are under no obligation to hire the recommended repair services. You are free to choose the body shop that is convenient to you.
Although, it is recommended to use Liberty Mutual-approved body shops to receive the guaranteed quality repair.
If you choose an approved body shop, certified technicians take care of your vehicle repairs. These repairs are 100% guaranteed as long as policyholders own the automobile.
However, the guarantee does not cover the damage from improper maintenance, unreasonable use, or regular wear and tear.
Follow the below steps to find a body shop from the Guaranteed Repair Network:
It is recommended to allow Liberty Mutual to pay the repair costs directly to the body shop you select. The company will pay the entire amount except the agreed policy deductible once the repairs are complete.
The insurance company does not have any financial interest with the shops from the Guaranteed Network. They will replace or repair any defective works of the repair shop if the need arises.
Liberty Mutual only approves the repair shops that meet the best industry standards. By choosing a body shop from the Guaranteed Network, you can enjoy the below benefits:
It is easy to find Liberty Mutual-approved body shops online. However, if you face any issues, you may contact customer service. They are also available if you have any further queries regarding your claim.
Customer service is available from 8 AM to 10 PM (EST) from Monday to Friday. If you wish to reach out to them during weekends, the timings are 8 AM to 8 PM (EST) on a Saturday, and 11 AM to 5 PM (EST) on a Sunday.
The wait time is around 4 minutes. To reach a live representative quicker, press 4,0, and then #.
After thousands of Liberty Mutual customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Which Body Shops Does Liberty Mutual Allow Me to Use? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Liberty Mutual if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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