How Do I Get a Refund from Lids?

So you bought something from Lids and then found that you need to return it. Fortunately, Lids has a pretty generous return and refund policy. This article will teach you about it and tell you how to make the return.

Lids' Return and Refund Policy

You can return almost anything to Lids for any reason and get a refund if you make the return within 90 days of the purchase. The returned item must be unused and in its original condition with all of its original labels, tags, and accessories. Once Lids receives your return, it will take up to 10 days to process it. The refund will take another two to seven days after that to hit your account. The refund will be applied to the same credit or debit card you used to make the purchase.

The original shipping fees are not refunded. It costs $9.99 to get the return shipping label. If the need for the return is Lids' fault, the company will waive the label cost.

Items not Eligible for a Refund

You cannot get a refund for the following types of purchases:

• Trading cards
• Used Games
• Vintage items
• Custom items
• Personalized items
• Items that have been damaged or altered
• Dirty or obviously used items
• Items with the labels and/or tags removed.

Making the Return

To make the return just follow these instructions:

1. Go to Lids' website.
2. Sign in to your account.
3. Scroll to the bottom of the page.
4. Click on the Returns link under the Customer Service header.
5. Enter your email address in the upper text field.
6. Enter the order number in the lower text field.
7. Click on the Start a Return button.
8. Print out the return label.
9. Pack up the item you are returning along with everything it came with.
10. Attach the return label.
11. Mail the item.

If you can't find the order number then check the "I don't remember my order ID" box and follow the prompts.

Contacting Lids

If you have questions about your return, you can reach a Lids customer service representative by phone, help forum, or chat.