How Do I Report a Broken Product to Light in the Box?

Reporting a broken product to Light in the Box is easy. Simply search for your order and fill out the form in your account, which will be sent to customer service for processing. If you paid with PayPal, you may be eligible to receive instant funds once the claim has been processed.

    In the event that your Light in the Box parcel is damaged during shipping or arrives broken, you may be eligible for a full refund. In order to request a refund, you'll need to provide customer service with clear photographs showing the damage and order number.

    Reporting a Broken Product

    To report a lost or damaged item, you'll need to sign in to your online account and report the broken product.

    1. Go to the Light in the Box website and sign in to your account.
    2. Under the "Personal Orders" tab, click "My Orders."
    3. Find the order with the broken product and click it.
    4. Once your order is open, you'll see a list of items in it. Find the broken product and click the "Missing or Wrong Products" link.
    5. Fill out the form and click "Submit." Once the form has been submitted, customer service will contact you within 24 hours with a resolution.

    When Will My Refund Be Processed?

    Generally, your refund will be processed within two business days of submitting your complaint. However, different payment methods take different times.

    Bank Wire Transfer

    The time it takes to receive a refund via wire transfer depends on your bank. For questions regarding processing time, contact your bank's customer support team.

    Credit/Debit Card

    It takes between 7-45 working days for your credit card company to process the refund and deposit it into your bank account.


    If you have a PayPal account and used PayPal to complete your payment, your refund should show up immediately. If you're an unregistered PayPal user, it will work the same way a normal credit card payment works and will take 7-45 days to process your refund and return the money to your bank account.

    If you're struggling to sort out the broken product or don't know what to do, you can contact an agent at Light In the Box for assistance.

    Why Did GetHuman Write "How Do I Report a Broken Product to Light in the Box?"?

    After thousands of Light In The Box customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Broken Product to Light in the Box? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Light In The Box if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

    Why does GetHuman Write How-to Guides for Light In The Box Problems?

    GetHuman has been working for over 10 years on sourcing information about big organizations like Light In The Box in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Broken Product to Light in the Box? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

    Light In The Box

    Asked 10 months ago
    Updated 10 months ago
    Viewed 499,834 times
    Light In The Box
    Report a broken product at Light in the Box
    Reporting damaged products to Light in the Box
    How to return a broken item to Light in the Box

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