In the event that your Light in the Box parcel is damaged during shipping or arrives broken, you may be eligible for a full refund. In order to request a refund, you'll need to provide customer service with clear photographs showing the damage and order number.
To report a lost or damaged item, you'll need to sign in to your online account and report the broken product.
Generally, your refund will be processed within two business days of submitting your complaint. However, different payment methods take different times.
The time it takes to receive a refund via wire transfer depends on your bank. For questions regarding processing time, contact your bank's customer support team.
It takes between 7-45 working days for your credit card company to process the refund and deposit it into your bank account.
If you have a PayPal account and used PayPal to complete your payment, your refund should show up immediately. If you're an unregistered PayPal user, it will work the same way a normal credit card payment works and will take 7-45 days to process your refund and return the money to your bank account.
If you're struggling to sort out the broken product or don't know what to do, you can contact an agent at Light In the Box for assistance.
After thousands of Light In The Box customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Broken Product to Light in the Box? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Light In The Box if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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