Light in the Box allows you to return products that do not meet your expectations. Their goal is to give you the best shopping experience possible. The return process is simple and fast. You can return almost all products and request a full refund.
If you want to return an item, ensure that it is in its original condition. It should have no damage or alterations.
Damaged, Defective, or Mis-shipped Items
You can request a refund for your damaged, defective, or mis-shipped items. You qualify for a refund if you can provide the support team with photographs as proof of your problem.
If you receive damaged items that may have been damaged shipping, you must provide the customer support team with photographs of your damaged packaging along with the proof of damage. Your delivery carrier will give you a proof of damage documentation that you may use to claim a refund.
If your item was damaged due to errors by the shipping carrier, you do not qualify for a refund. Light in the Box does not compensate you for missing items. However, they may help you file a claim with the shipping company. Do not dispose of your damaged item or its packaging until the matter is resolved.
If Light in the Box cannot ship your item at the stated time, the customer service team gives you the chance to keep or cancel your order.
If your item is overdue by less than 10 days, you may choose to cancel your order and request a full refund. If you keep the order, you qualify for 30% compensation upon delivery.
If your item is overdue by more than 10 days, you can cancel it and get a full refund. You may also choose to keep it at no extra cost except for the shipping fees.
How to Return Items to Light in the Box
1. Contact the Light in the Box support team within 30 days after receiving your order. Explain why you wish to return your item and why you think you qualify for a refund. Attach photographs of the item along with your return request. The support agents will review your request and accept or reject your request
2. If the customer service approves your request, send your item back along with a completed Product Return Form. Try to send your item back as soon as possible
3. When your item is received, your return will be processed in three to five business days
4. After your return is confirmed and inspected, it may take up to two billing cycles before it is credited to your account. If you return your item in unacceptable condition, it won't be shipped back to you and you don't qualify for a refund.
Light in the Box does not allow you to return personalized items. You cannot make a return over 30 days from the date of your order delivery.
If you need help from Light in the Box, your best option is to contact their support team. The most effective way to contact Light in the Box is on their help desk. It has a wide range of issue-specific topics and tips that may help you address your concerns. When seeking support on the help desk, Light in the Desk agents may ask you to continue communication on email.
Email is another great option to seek support. It is the best option if you wish to seek support in private. If you don't mind seeking support on a public site, you may seek support on Facebook or Twitter. You are likely to get a response fast.
After thousands of Light In The Box customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Light in the Box? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Light In The Box if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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