Light In The Box: I have never received my order. What's the problem?

A simple 3 step guide for solving this common Light In The Box problem quickly and effectively by GetHuman

Before you get started, be sure you have: Username, Password
1
Log on to your account and check the shipping status using the tracking number- it may still be on its way or you can try using a customer service rep to help you:
2
To check the order status click the link below and follow the prompt -
3
Or to change or cancel your order click here -
http://www.lightinthebox.com/knowledge-base/c1192/...

According to the website from Light in The Box it is recommended to cancel your order if it is in 24 hours and you want to make a change to the order.
I hope this helps!
We've helped 3,946 people track their Light In The Box order in the last 90 days. Let us help you!
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Author:GetHuman-floydpr3 years ago

About this Step by Step Guide

After thousands of Light In The Box customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Light In The Box: I have never received my order. What's the problem?; I have never received my order it's been one month two weeks; I ordered a pair of ladies boots on Friday *st April and paid £* for * day delivery on tracking m...; I have some expired coupons. Can I get them back?; where and how do i return my order for a full refund credited back to my charge card? Would I hav...; my order is being delivered to wrong address... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 112 minutes to get through these steps according to other users, including time spent working through each step and contacting Light In The Box. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Light In The Box Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Light In The Box that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our I have never received my order. What's the problem? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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