Light In The Box: I have never received my order. What's the problem?

A simple 3 step guide for solving this common Light In The Box problem quickly and effectively by GetHuman

Before you get started, be sure you have: Username, Password
Log on to your account and check the shipping status using the tracking number- it may still be on its way or you can try using a customer service rep to help you:
To check the order status click the link below and follow the prompt -
Or to change or cancel your order click here -

According to the website from Light in The Box it is recommended to cancel your order if it is in 24 hours and you want to make a change to the order.
I hope this helps!
Do you have this same issue? Get started now with our tips and tricks.
Start fixing my issue
Author:The GetHuman TeamJanuary 15th, 2016

About this Step by Step Guide

After thousands of Light In The Box customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Light In The Box: I have never received my order. What's the problem?; paid for *-* day shipping and have not received my product would like a refund for shipping; I got the wrong shoe size. I want to exchange them; It has been almost a month and I haven't received my makeup brushes from; I want to order a couple of your dresses but if I'm not satisfied with the items I want to no how can I return the items; I didn't received my package ,I ordered last month... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 115 minutes to get through these steps according to other users, including time spent working through each step and contacting Light In The Box. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Light In The Box Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Light In The Box that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our I have never received my order. What's the problem? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Light In The Box

Contact Light In The BoxLight In The Box Customer ServiceMore Light In The Box How To GuidesSimilar Problems Reported by Others
GetHuman shows free information and tools to help customers contact Light In The Box and solve Light In The Box customer service problems faster.

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!