Missing orders from Light in the box can be frustrating. Even though the company tries to ensure that you are satisfied with every purchase, it is not always possible. If you receive an order but it is missing an item, you may contact the support team and get help by following these steps;
1. Sign in to your account
2. Tap on the option 'My Orders'
3. Click on the order that has a problem
4. Click on the option 'Incorrect Package Received'
5. Fill the online form
6. You should get a response from the support team within 24 hours
7. When the support team confirms that your order is missing, a new order will be processed
The option 'My Orders' is a convenient way to deal with most issues with your order. You can use it to check the status of your order. Open the 'Order Details' page and click on 'View Details' or 'Order Number.' Tracking your order may help you know if it is missing or just delayed.
Changing Your Shipping Address
If you provide the wrong shipping address, you may not receive your order. If you notice that you have entered it incorrectly or change your mind, you can click on the link 'Change shipping address.' Light in the Box allows you to use the link until your order ships.
Checking Your Progress
If you have not received your package, it may just be delayed. There may be a delay in shipping your package or you may have got the wrong shipping estimation date. The link 'Check Your Order Progress' allows you to contact the support team and ask about the status of your order. They may let you know when it will be shipped.
If you haven't received your order even though it was shipped, you may need to ask for help from members of the support team. The link 'Package not received' connects you directly with members of the support team. They may help you identify where your order is and when you will receive it.
Returning or Replacing
If items are missing from your order, you can return it and ask for a replacement. You can do it using the 'Return & Replace' link on the Order Details page.
You may also follow these steps to return your order;
1. Click on the option 'Order Received'
2. Submit 'Return or Exchange' ticket in your order
3. Once you submit the ticket, the customer service team will review your request
4. You will then receive a Product Return form
5. If your request for a refund is approved, Customer service will contact you with the details of your replacement or refund
6. When you send the package with missing items back, your replacement or refund will be processed
There are many ways to contact Light in the Box if you need help with your missing order. Even though it is impossible to get help on the phone, you can still get help fast.
The help desk is the best way to seek support. It has plenty of helpful tips and suggestions that may answer your question. If you don't get help from existing conversations, you may start new ones.
If you have not found help on the help desk, contact Light in the Box via email. Send an email with the details of your order and the expected delivery date. If you received your order but it is missing some items, you may ask for help too. Other ways to seek support include Twitter and Facebook. Unfortunately, there is no way to speak directly with a representative.
After thousands of Light In The Box customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Order Is Missing with Light in the Box? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Light In The Box if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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