Individuals can get charged on LinkedIn for advertising, for premium subscriptions, and for learning courses. If you were charged incorrectly and want a refund, you can go through a few simple steps. LinkedIn states that all of their services, including the premium subscriptions, advertising where you are charged for pay-per-action products, and learning courses are non-refundable. However, you can still submit a request for account review to make a case for your refund.
1. Log onto your LinkedIn account at https://www.linkedin.com
2. Under your profile, click the down area to show options, and select 'Settings & Privacy.'
2. At the very bottom of the page, click on 'Help Center.'
3. A pop-up window will appear stating that your order history will be submitted for a review and you will be contacted by email with a decision. Click 'confirm and submit.'
4. Under the 'How can we help you?' dialogue box, type in 'refund.'
5. Select 'LinkedIn Consumer Refund Policy.'
6. The refund policy states that all charges are non-refundable. However, there are some exceptions to this policy. It is best to submit a request for an account review so that you can be sure if you do or do not qualify for a refund.
7. Select 'Request Account Review' at the top of the page.
8. You will be redirected to a new page that, once again, states all charges related to Premium accounts are non-refundable (including partially used periods and bank or merchant fees.) You may still proceed with an account review if you believe your situation warrants an exception.
9. Click on 'Request Account Review' to proceed.
10. A new window will pop up stating that your order history will be submitted for review, and you will be contacted by email with a decision from LinkedIn if you are eligible for a refund.
11. Click on 'Confirm and submit.'
12. If you have a Premium account, your account will be reviewed and you will be notified via email. If you do not have a premium account, you will be redirected to a page that stated: "we're unable to complete your request as you do not appear to have purchased a Premium account."
13. What qualified for a Premium account refund? An exception that LinkedIn may consider includes if LinkedIn updated your payment information when you did not intend for an update to be made. Another exception is for individuals who request a cancellation shortly after starting the subscription. This specifically applies to members of the European Union, who are legally allowed to cancel a subscription within 14 days of it starting and receive a full refund.
14. If you do not have a Premium account but are looking for a refund from LinkedIn, you will have to submit a support ticket.
15. Go to https://www.linkedin.com/help/linkedin/solve.
16. Choose 'Get help from us.'
17. In the box, type in the word: "refund."
18. The refund policy will appear along with several articles related to the refund policy. You can bypass these and click on the 'Next' button that is on the bottom of the page.
19. Under the 'type your issue or question' box, type in what kind of refund you are looking for. Such as, 'Advertising refund' or 'LinkedIn Learning Course refund.'
20. Provide an alternative email address. LinkedIn will only use this if the email address they have on file for you doesn't work.
21. Under the 'Issue Type' box choose advertising, learning, or billing/payments/fees, as is most applicable to your scenario.
22. For the 'In Which App or Site' section, select 'Not App/Site Specific" at the bottom of the list.
23. For the 'On What Device" section, select "Not Device Specific" located as the second to last option on the list.
24. Provide as many details as you can in the "Your Question" box including why you believe you deserve the refund and attach any documents or screenshots that can help prove your case. The more details you provide, the faster the approval process will be.
25. Click on 'submit.'
26. After submitting, you will receive an automated response email from LinkedIn Customer Service confirming your submission. Responses can take several business days.
After thousands of LinkedIn customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund from LinkedIn? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting LinkedIn if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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