If you have ever used a discount or a coupon from sites like Groupon and Living Social then you have probably experienced buyer's remorse at some point in time. Sometimes the deals on the site are too good to refuse even though you may have no need for the items that you order.
Thank your lucky stars because Living Social has a very comprehensive refund policy. You can also find the Living Social refund policy referred to as the Good Deal Guarantee in some places.
The refund policy has different terms and conditions for different deals and vouchers. The refund policies by Living Social are as follows:
You can redeem a voucher at the merchant who offered it for at least the amount that you acquired it for even if the voucher's promotional value has become void.
You can get a refund of the amount paid for an unredeemed voucher as long as you return it to Living Social within three days of the voucher's purchase unless the voucher states otherwise.
You can also get a refund from Living Social if you cancel your order within two hours of making it or if you return the product within 30 days of its delivery unless the fine print sates otherwise. Sometimes Living Social will have the option of replacing the product with a new one instead of a refund.
You will have to pay the return shipping costs unless the product being returned is defective. The shipping costs will not be refunded for goods that are returned because the customer did not like or changed their mind about the product. Any returned items that are not shipped with a return label provided by Living Social-provided will neither be processed nor refunded.
You can purchase an Escapes voucher but the merchant may be unable to make the booking during the dates you want before the book-by date. In such a scenario, Living Social will refund your purchase.
In case the book-by date passes without you having booked your stay, the promotional values will have expired. However, the voucher is still worth its purchase price. You can use the voucher's value as credit with the merchant.
If you make a hotel reservation directly through Living Social, the cancellation and refund policies will be explicitly stated in the deal's fine print.
Tickets bought through Living Social Events are 'Final Sale Deals' which means that unless otherwise stated in the deal's fine print, all sales are final and cannot be refunded.
If your order doesn't state 'Final Sale,' you can get a refund until midnight of the purchase date.
Getting a refund
To get a refund from Living Social, you have to contact them directly. You can contact Living Social through any of the following ways:
The swiftest way to contact Living Social is to cal their customer service number directly. The wait time on the line is usually 10 to 15 minutes. The line is only open from Monday to Friday as from 9am to 8pm EST. The customer service agent will give you instructions as to how to get your refund. Have all the necessary information ready before you make the call. You can retrieve Living Social's customer service number from GetHuman.
You can send an email and ask Living Social to refund your voucher. Input all the details associated with the order in the email and give the reasons to why you want a refund.
Brevity is recommended when sending the email but clarity is paramount so be as descriptive as possible. Living Social will reply with an email instructing you how you can get your refund.
After thousands of LivingSocial customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund from LivingSocial? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting LivingSocial if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like LivingSocial in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund from LivingSocial? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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