Lowe's offers prepaid parcel-shipped merchandise returns on many online items if customers are are unsatisfied with their purchase. However, the return policy may vary depending on the items being returned. Lowe's has a ninety day return policy that does offer customers some flexibility when it comes to returns. Also, Lowe's will pay for shipping for returns and exchanges in most cases.
Paid Shipping for Returns and Exchanges
Lowe's makes it convenient for customers to return or exchange shipped store items. The Lowe's return policy has some flexibility in that customers may still be able to make returns even if they don't have the original receipt of purchase. Also, Lowe's provides pre-paid parcel shipped merchandise returns that are available for many online items. If you have any questions, call Lowe's customer service to confirm that you can return or exchange an online item and utilize their prepaid parcel shipped merchandise return option.
What If You Don't have a Prepaid Shipping Label?
If you paid with cash or a check, more than likely you wont have a prepaid shipping label. Simply call Lowe's customer service to see if you can get one. Typically, if you don't have a receipt, Lowe's can use your credit card, check, phone number, or some other form of store credit to look up your account and return. Most items that you buy online come with a prepaid shipping label. However, you can call customer service, explain your situation and request a shipping label. A customer service representative will be able to walk you through the return process regarding returning an item that must be shipped back to Lowe's. Generally speaking, Lowe's has a very flexible return policy that accommodates customers in a wide variety of different situations. When in doubt, simply call customer service for direction. However, it should be noted that Lowe's is willing to pay the shipping cost for many returns and exchanges.
After thousands of Lowe's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Lowe's Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lowe's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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