How Do I Exchange an Item from Lowe's?

At GetHuman, we value customer service, so we attempt to help you solve your service issues on your own. If DIY fails, our team provides the customer care contacts of big companies such as Lowe's. That way, you'll not only have the choice of fixing issues on your own but also get assistance whenever you need it.

Lowe's Companies, Inc., better known as Lowe's, is an American retail company whose expertise is in home improvement. It operates a series of retail stores in the US and Canada. Whenever you're looking to upgrade your home, you can find help in the company. Whether you're looking for bathroom supplies, flooring equipment, plumbing fixtures, doors, or windows, there are multiple products to choose from.

Sometimes, you may make a purchase, and the product doesn't satisfy you completely. What next? Do you stay with an item you disapprove of? The good thing is that Lowe allows its customers to swap items for more satisfying ones. Here's how to go about the process.

Visit your local Lowe's store

If you aren't satisfied with your purchase and want to return a product for exchange, you can visit any Lowe's store. To go about the process:

  1. Ensure that you have proof of purchase (receipt or invoice) and that you're returning the merchandise within 90 days of the original buying date
  2. In case you don't have the original receipt, you can carry your MyLowe's card or the credit card you used to make the original purchase (This will provide the proof that you bought the item)
  3. If you made the original purchase with cash or cheque in the store and provided your phone number at the time, you can utilize your contact information to validate your claim
  4. Log in to the official website of Lowe's
  5. Navigate to the bottom of the screen and go to the Stores and Services section. Click on Find a store
  6. Enter your Zip code, City, or State in the search space provided and then click the right arrow button
  7. You should now see the location of the nearest warehouse and the directions to the store.
  8. Visit the shop, request for an exchange, and the staff will process your request.


You can also return items for exchange by checking your order status and initiating a return. To begin the process:

  1. Launch the official web page of Lowe's
  2. On the home page, you should see the Order Status tab in blue towards the top right of the screen. Click on it
  3. On the subsequent page, enter your order type, email address, and confirmation or order number in the relevant spaces then hit the Check Order Status button.
  4. If the shipment process hasn't begun, you'll see the option to return an item for a refund or exchange. Select the appropriate option and then follow the system prompts to complete the process.

If you're not an avid fan of the DIY techniques, you can always seek assistance from the customer service department. There are various ways you can use to contact the agents, and you can read on to find out more.

Phone number

Lowe's offers customer care support via phone call. When customers call the toll-free line, they get to speak to a company rep who guides them through their service issues. The agents not only help with the problem at hand but also provide essential tips for future use as well as follow-up services for previous issues.

Email support

Another option of seeking customer care help is via email. When sending an email message, it's wise to be precise to avoid the back and forth that comes with the written method of communication. This way, the agents will get to the root of your issue the first time round hence hastening the exchange process.

Online help page

Lowe's features an online forum where customers can air out their grievances. All you have to do is dig through the help topics available, select one that addresses your issue, and communicate with the staff member who'll reach out to you.


As a public social media platform, Twitter is a great platform to contact the customer service department. You can choose to direct message or publicly tweet your problem. The service team may respond to your issue faster than you expect to avoid the backlash that's attached to public opinion.

Why Did GetHuman Write "How Do I Exchange an Item from Lowe's?"?

After thousands of Lowe's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Lowe's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lowe's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lowe's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lowe's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange an Item from Lowe's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
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Exchange item from Lowe's
Swap items from Lowe's

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