How Do I Get a Refund from Lowe's?

Customer service issues such as seeking refunds can be quite hard to handle; that's why GetHuman provides simple DIY guides. We also collect contact information for big companies such as Lowe to get assistance whenever you need it. We are a customer-focused company that works towards making the customer service process easy.

Lowe's Companies Inc. is an American retail company that operates under the name Lowe's. It's a home improvement agency that owns and operates various retail stores in the United States and Canada. The company sells multiple products, including appliances, windows, doors, furniture, and paint. Shopping enthusiasts also have the convenience of making purchases online once they have created an account with the corporation.

The agency works towards customer satisfaction. That's why it provides a return and refund solution for people who are displeased with their orders. If you're hell-bent on doing it yourself, there's a simple way of seeking a return of your money.

The detailed process

If you purchase in-store, online, or via the contact center, you can return goods to your local Lowe's store and get a refund. Here's what you need to know and do to complete the process:

  1. Log in to the official web page of Lowe's
  2. Scroll down to the bottom of the home page, go to the Stores and Services section, and then click on Find a Store
  3. Key in your City, State, or Zip Code and click on the right arrow button to get the location of the Lowe's store near you
  4. Visit the store and carry along with you your My Lowe's card or credit card you used to make the original purchase. You can also provide the phone number you used if you made payment using a check or cash. Otherwise, carry your receipt or invoice.
  5. Ensure that you've packaged the products, their manuals, and accessories in their original packing materials before returning the items
  6. The staff will oversee the return process and reimburse your money.

Customers can also return parcel shipped merchandise and get refunds for the same. This is a prepaid option available for some items, and it comes with a prepaid return slip. To return goods:

  1. Place the product in a reliable shipping package
  2. Only return items for which the prepaid return slip was attached
  3. Include all manuals, accessories, and manufacturer's original packing materials
  4. Fill in the return slip and include it in the shipment
  5. On the package, put the enclosed shipping label
  6. Drop the package off at any carrier location or give it to your local parcel carrier

Still, need help? Contact customer care

If you're still unable to complete the refund process, you can get help from customer service reps. There are various ways to do so, including:

1. Phone number

Consumers can call Lowe's customer care department via the toll-free line. One of the company's representatives will communicate with you and provide the information you need to obtain a refund under the return policy and the instructions on how to handle your return.

2. Email

Another way of contacting customer care is via email. Be sure to be as exact as you can when addressing your issue. The staff will reply as soon as possible and try to help you solve your refund issue.

3. Online help page

Lowe's features an online FAQ, forum, and help desk where customers can run to for assistance. The platform allows you to go through various help topics, choose one that relates to your problem, and exchange messages with an agent to get the help you need.

4. Twitter

Twitter is yet another way of getting hold of a member of the customer service team. The social media platform allows users to send direct messages to the service team or publicly tweet their grievances. The company representatives will then reach out to you and help you solve your problem.

Why Did GetHuman Write "How Do I Get a Refund from Lowe's?"?

After thousands of Lowe's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Lowe's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lowe's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lowe's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lowe's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Lowe's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 834,844 times
Get a refund from Lowe's
Seek reimbursement from Lowe's

What customers are saying about this and similar problems

I never received the confirmation email for the free mother's day plant.
refrigerator needs new compressor
Receipt look up from last year for a proof of purchase on March ** ****
When we make purchases from Lowes, we ask for receipt via Email but we never receive th...
We purchased Whirlpool washer in January of this year --* months ago and it will not w...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!