How Do I Request a Refund to a Gift Card from Lowe's?

If you need to return something you bought with a Lowe's gift card, you can get a refund if you send the purchase back within 90 days of the purchase, in most cases. Some purchases have 48-hour, 30-day or 365-day return periods. Items purchased online can be shipped or brought to a store. Items purchased at a store must be returned to a store.

If you bought something using your Lowe's gift card and the purchase didn't work out like you hoped, you're probably wondering how you can get a refund applied to your gift card. This article will show you how to do that.

Lowe's Refund Policy

As a general rule, you can get a refund for any Lowe's purchase, for any reason, if you return it before 90 days have passed. The purchase must be in new and unused condition. The return should be accompanied by the receipt. The refund will be issued in the form of store credit on a refund card.

There are some exceptions to this time frame, though. Major appliances such as washers, dryers, refrigerators and ovens must have the return initiated within 48 hours to qualify for a refund. TVs and other household electronics, as well as outdoor power equipment, plumbing, air conditioners, and vehicles must be returned within 30 days. If your purchase was made with a Lowe's Commercial Account, Lowe's Business Rewards, Lowe's Business Advantage, or Lowe's Advantage Card, you have 365 days to make the return.

Certain things are non-refundable:

  • Holiday items
  • Shipping charges
  • Delivery charges
  • Refund cards
  • Gift cards
  • Merchandise cards
  • In-store credits
  • Masks of any kind

How to Ship Your Return Back to Lowe's

If you bought your Lowe's item from Lowe's online store, you can return it by shipping it back to the company. To do that, follow these instructions:

  1. Go to the Lowe's website.
  2. Sign in to your account.
  3. Go to the Lowe's return page.
  4. Scroll down until you see the "Ship It Back" header.
  5. Click on the Start a Return Online button.
  6. Print out the return slip and shipping label.
  7. Put the item you are returning in a box. Include all the manuals and accessories that it came with.
  8. Put the return slip in the box.
  9. Seal the box.
  10. Attach the shipping label.
  11. Ship the package to Lowe's.

How to Make Your Return to a Lowe's Store

You can return anything that you bought online or at a Lowe's store to a Lowe's store. All you need to do is take it to the customer service desk and present the return to the customer service representative there. Bring your receipt and a photo ID as well.

If you no longer have the receipt, you can use the return barcode instead. Just go to the Lowe's return page and click on the Get Return Barcode button.

Contacting Lowe's

If you need any help making your return, you can find a Lowe's customer service representative on the company's help forum or chat, or talk to one by phone.

Why Did GetHuman Write "How Do I Request a Refund to a Gift Card from Lowe's?"?

After thousands of Lowe's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Lowe's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lowe's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lowe's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lowe's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Lowe's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 months ago
Updated 4 months ago
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