How Do I Return an Item from Lowe's?

This easy to follow guide outlines how Lowe's customers can return their items. If you have recently purchased an item from Lowe's that you need to return, this article could be of use to you. The guide explains how to carry out a return via mail, including how to package your parcel and send it, how to return an item in-store, and what to do if these steps do not work.

If you have recently purchased an item from Lowe's that you would like to return, this guide could be of use to you.

You choose to shop at Lowe's because the store has a wide variety of stock at good prices. However, you have an issue with a recently bought item, and you would like to return it, but are unsure of how to begin the returns process. Luckily, returning an item from Lowe's is easy and can be done via the company website or via UPS.

To discover the simplest way to return your item from Lowe's, follow this step by step guide.

Clarify Whether Your Item is Eligible for Return:

While most items from Lowe's can be returned, there are a few items that are not eligible. Items that cannot be returned include:

  • Open liquid paint
  • Gift cards
  • Special order-configured products
  • Perishable goods

Furthermore, Lowe's operates a 90-day returns policy on most products. So, if your product was purchased over 90 days ago, it is unlikely you will be able to return the item.

Additionally, some items from Lowe's come with a 30-day returns policy. These items include TVs and electronics, washers and dryers, outdoor power equipment, and highway trailers.

Returning an Item via Mail:

If You Have a Prepaid Return Label:

If you purchased your item on the Lowe's.com website, the easiest way to return your item is via mail.

Most items that have been purchased on the company website will arrive with a prepaid return label in the packaging. If you received a prepaid shipping label with your order, complete the return slip and pack it inside your parcel in sturdy packaging.

Once you have sealed your parcel, attached the prepaid shipping label so that the return address is clear. Then, visit your nearest parcel carrier to return the item.

It is important to always request a returns receipt when returning a parcel via mail, in case there is an issue with the process.

In-Store Returns:

If you have misplaced your prepaid return label, or you did not receive a shipping label, you need to visit your local Lowe's store.

You can return items purchase from Lowe's to any store location.

For in-store returns, you need to present a valid form of identification, such as a driver's license, and a valid receipt or order confirmation email.

Once you have collected all the necessary documents, simply explain to a store assistant that you would like to return an item and the reason for your return. Providing the item is eligible for a return, the customer assistant will then be able to process the return and refund for you.

If These Steps Are Unsuccessful:

If you have followed each of these steps carefully, but you are still unsure of how to return an item from Lowe's, you should contact the customer service team directly.

You can find up to date contact information for the Lowe's customer service team on the company website, or on the Lowe's page on the GetHuman website.

Why Did GetHuman Write "How Do I Return an Item from Lowe's?"?

After thousands of Lowe's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Lowe's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lowe's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lowe's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lowe's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Lowe's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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