There are basically three ways to return most purchases made online. One way is to drop the item off at a participating store that accepts returns for the specific store you purchased the product from. Another way is to send it back through the mail or UPS by dropping it off at a carrier service. And the final way is to call whoever delivered the product to come to pick it up and return it to the sender. Either way, you choose, it will be the responsibility of the carrier to get it back to the store and not the store itself. Therefore, to track your Lowe's return, you will have to contact the service you used to return it.
Lowe's Delivery Method and Tracking
If you would like your order delivered by a third-party service, such as FedEx, UPS, or US Postal Service, choose "shipping" as your delivery method during checkout. This will allow you to track your package every step of the way as these carriers all participate in the tracking system.
Soon as your order ships, you will receive a confirmation email that contains a delivery confirmation and tracking numbers. You must have the tracking numbers available in order to track your shipment. You can track your shipment by visiting Lowe's website or contact customer care by clicking here. Always contact a support agent at Lowe's first before returning an item so they can tell you what to do next. Click here to contact a support agent now.
How to Track Your Lowe's Return
Tracking something you sent back to Lowe's is not as easy as tracking an order you placed at the online store. If you are dropping the item off to be returned at a physical store that accepts returns for Lowe's, make sure you wait for a receipt. Your receipt will give you all the information you need to track your return to Lowe's including the shipping carrier returning your item and the tracking numbers needed to track it. This information should also be available on the return label that you must print out and attach to the outside of the package you are returning. Make sure you write the tracking numbers down before a shipper picks up your package if you decide to go this route since they don't give you a receipt when they pick up.
Packages usually arrive back at Lowe's within 5 to 7 days and your refund will be issued around 3 to 5 days after that. If you have sent an item back and haven't received your refund or heard anything back from Lowe's after 2 weeks you might want to contact them to see what the hold-up is. There are times when packages get lost in transit, are held back by law officials, or other.
If for some reason you don't have the tracking numbers required to track your package or don't know which carrier is returning it, you can contact a customer care representative at Lowe's to assist you. The call center is open Monday through Sunday from 8:30 a.m. ET until 7 p.m. ET.
After thousands of Lowe's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Lowe's Return? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lowe's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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