What Do I Do If There's a Problem with My Lowe's Delivery?

If you are not satisfied with the item that is delivered, lowes offer's many solutions with these helpful tips.

Lowe tries to deliver your purchases fast and in good condition. They offer a variety of delivery options so you can choose the one that is most appropriate for you.

Picking it Up at the Store

You can make your purchase online or through the mobile app and pick it up at a Lowe store. You don't have to pay anything to enjoy this delivery option. Simply choose 'Store Pickup' as your shipping option after placing your order. A confirmation message will be sent to your email. You will receive another email when your item is ready for pickup.

You can pick your delivered item at the customer service desk. This option is only available during the normal operating hours of stores and you are required to pick your order within four days of purchase.


If you are not satisfied with the item that is delivered, you can return it to Lowe. Lowe is committed to ensuring that every customer is happy with their purchase. You can return the item to any Lowe store in the United States.

Most time, you will receive a refund or exchange. When returning your item, ensure that you include your proof of purchase. Items must be returned within 90 days after the original purchase date.

If you qualify for a refund, it will be sent to your account or through in-store credit depending on your original method of payment. If you return your item with a gift card, you will be refunded in the form of an in-store credit.

Lost Receipt

If you lost your receipt, you can recover it using your original credit card, MyLowe's card, phone number, or checking account number. Having proof of purchase makes it possible to receive your return or refund.

Store Returns

To return your items to Lowe without a valid receipt, you need a valid picture ID. Lowe may use your military ID, state ID, or state driver's license to check verification systems.

Lowe's Business Account and Lowe's Account Receivable Purchases

If you are a LAR or LBA cardholder, you can return your item to any store within 365 days. This is only possible if you completed your original transaction using LBA or LAR.

Exceptions to the Policy

30-Day Returns

Certain items must be returned to Lowe in their like-new condition within 30 days after the date of purchase. The items include; certain microwaves, refrigerators, dishwashers, pressure washers, trimmers, blowers, hoods, and liquid paint.

Highway trailers must be returned to the store along with the original title and paperwork.

For winter holiday items, you must initiate your returns on or before December, 26.

Items that Cannot Be Returned

Lowe does not allow you to return items that use or hazardous. You can return items that have flammable gases or liquids directly to the store but not through the mail.

If you need help with your Lowe deliveries, you may seek support from the customer support team. The best way to contact Lowe is on the phone. When you speak with a customer care agent, they will help you identify the cause of your problem and find ways to solve it.

If you don't necessarily need to speak with an agent, you may contact the support team through email. Send them an email with details of all your concerns and the type of help you wish to receive.

You may seek support from Twitter if you are not in a hurry to get a response.

Lowe's help desk has targeted tips and suggestions that may help you find a solution before contacting the support team. Use it to seek help before contacting the support team.

What Do I Do If There's a Problem with My Lowe's Delivery?

Why Did GetHuman Write "What Do I Do If There's a Problem with My Lowe's Delivery?"?

After thousands of Lowe's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If There's a Problem with My Lowe's Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lowe's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lowe's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lowe's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If There's a Problem with My Lowe's Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
Viewed 366,254 times
Delivery/Installation Problem
late delivary
lowe's account
delivary services
missing items.
Delivery/Installation Problem

What customers are saying about this and similar problems

Dear Sir or Ma’am,***Please help.***My wife and I are exhausted trying to get Lowe’s cu...
I ordered a patio umbrella Order * ********* on ******. On *** I received an email sayi...
My name is Carlos Arandela I bought a refrigerator in Lowe's East Rutherford, NJ. The o...
An installation issue with our new dishwasher caused damage to our flooring. We need so...
To whom it may concern,**My scheduled shed install date was set for today, *******. I r...

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!