How Do I Get a Refund from Lufthansa?

If you have made a ticket purchase with Lufthansa and now require a refund, keep reading to find out some helpful tips on what steps you should take..

Lufthansa is Germany airline and is the largest airline in Europe in terms of passengers transported. The name of the company comes from two German words meaning "air" and "Hanseatic League." The company started operations in 1955 and now flies to 220 destinations around the world.

If you have made a ticket purchase with Lufthansa and now require a refund, keep reading to find out what steps you should take. Lufthansa allows passengers to apply for a refund up to one day before departure. When you purchase your ticket, the refund restrictions are outlined in the ticket purchase. Review your email confirmations for more details on your ticket refund policy.

Cancel Your Ticket Online & Get a Refund

  1. Go to

  2. Select the person icon in the top right corner next to 'Login or Register.'

  3. Sign in to your account with your email address and password.

  4. Select 'My Bookings.'

  5. Enter your last name and booking code.

  6. A list of all of your upcoming bookings will appear. Select the booking you want to cancel and click on 'Cancellation.'

  7. Confirm your cancellation on the next page.

  8. If you purchased your ticket in a Lufthansa office or online, the refund will automatically be issued on to the same payment method you originally used. If you purchased your ticket through a third party vendor, contact that vendor to complete your refund.

  9. Note that 75% of refunds Lufthansa requests are processed within 2-3 days but occasionally some requests take longer.

  10. If you log in to your bookings and the 'Cancellation' option doesn't appear next to your booking, you will have to reach out to the Lufthansa customer service team via phone to get further assistance.

Contact Lufthansa Customer Service Via Email

You can reach out to the Lufthansa customer service team via email to request a refund. This is a great option if you have files or photos you can send that are applicable to your refund request. However, note that you may have to wait a few business days to receive a response while calling the customer service line will get you an immediate answer.

Make sure to provide all of the relevant information in your email, including your ticket information and your legal name as it appears on the ticket. Providing all the information upfront will ensure the process isn't delayed further with follow-up emails.

Contact Lufthansa Customer Service Via Phone

You can reach out to the Lufthansa customer service team via phone to get assistance with your refund request. When you call in, make sure you have your ticket reference number handy. Be very clear in your reasoning on why you deserve a refund.

If you're granted a refund, ask for an email confirmation. Keep the customer service agent on the line until you receive the email and have reviewed it to make sure it's completely accurate.

How Do I Get a Refund from Lufthansa?

Why Did GetHuman Write "How Do I Get a Refund from Lufthansa?"?

After thousands of Lufthansa customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Lufthansa? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lufthansa if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lufthansa Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lufthansa in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Lufthansa? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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