Since 2007, online-gaming platform Lumosity has provided games that gives its members a fun way to practice their problem-solving skills. The company has 70 million members who take part in increasing their focus and memory with the game. Lumosity makes playing games easier by providing apps in addition to its user-friendly website. These are free to try but you must purchase a membership to take advantage of the company's games. This guide will help you in case you'd like a refund.
Lumosity is only able to issue refunds for purchases and renewals made on its website or Google Play store within the last 30 days. However, if you made your purchase through the Apple App store or iTunes, then you would need to reach out to Apple for any refunds. Any purchase made through Apple is subject to Apple Media's Terms of Service.
Lumosity has three different methods of requesting a refund: through your account by viewing the eligible refunds button or if the eligible refunds button isn't available, the "Continue by Email" link. You can also make the request via the Refund Request Form. Please reach out to Lumosity's 24-hour Customer Service line here if you have any questions.
The wonderful thing about Lumosity is that the funds leave the company's system the same day the refund is issued. You don't have to wait very long to receive it in most cases. Credit cards might take longer than five days to show a refund and the delay could be on the card issuer's side. Please contact your card issuer to verify the refund is on its way. If the agent doesn't see it, please reach out to Lumosity for help.
Lumosity does suggest in their help pages to verify you're looking at the correct statement when searching for your refund, especially if it's been processed more than five days ago by a Lumosity representative.
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After thousands of Lumosity customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Lumosity? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lumosity if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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