How Do I Submit a Repair Request to Luxottica?
If your Luxottica eyewear is in need of repair, you can probably get it repaired by Luxottica. However, before you do, you must first check with the retailer you purchased it from to see if the retailer can repair it. If that is not possible, you can submit a repair request to Luxottica online.
Luxottica is one of the largest eyewear companies in the world. Its eyeglass frames are stamped by some of the world's most recognizable brands like Ray-Ban, Prada, Coach, and Chanel. But what happens if you receive your order and there's a problem? If your Luxottica eyewear is damaged or defective, you need to know how to get it repaired. To learn how to submit a request for Luxottica, just keep reading. The following information will provide you with a step-by-step guide for submitting your repair request.
Before You Submit a Repair Request to Luxottica
Before you submit a repair request to Luxottica, the company asks that you contact the retailer where you bought the eyewear and ask about any warranties or repair services it features. If the retailer will repair your eyewear, you should use its services instead of asking Luxottica to repair it.
Luxottica's Repair Policy
If your eyewear is covered by the Luxottica warranty, the repair will cost you nothing. If it is no longer covered by the Luxottica warranty, you can still submit a service request, but you will be required to pay for the repair. If you no longer have your proof of purchase, your eyewear will be considered out-of-warranty. Custom eyewear can usually be repaired; Luxottica will examine it and let you know what your repair options are. You will need to have a credit or debit card to cover and charges stemming from the repair if it is not covered by warranty. No other payment options are available.
Submitting a Repair Request to Luxottica
To submit your repair request, follow these instructions:
- Take a picture of your eyewear. Make sure the damage, if visible, is showing.
- Take a picture of your proof of purchase.
- Go to the Luxottica After Sales Service portal.
- Click on the + sign next to the words "How to Start a Service Request."
- Click on the Service Request link for your brand of eyewear.
- Follow the prompts, uploading the pictures you took when instructed to do so.
Luxottica will contact you within 5 business days to let you know whether your eyewear is under warranty or not and what your repair options are. If your case is a complex one, such as a request for custom eyewear, it may be more than five business days before you are contacted by Luxottica.
Contacting Luxottica
If you have any questions, contact a Luxottica customer service representative. You can reach one by phone or help forum.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Luxottica Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Luxottica in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Submit a Repair Request to Luxottica? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.