The Lyft app is the one standout application that has challenged Uber's position in the online taxi order marketplace. However, for all their strengths Lyft also does have several distinct drawbacks one of them being customers being wrongfully charged.
There are four types of Lyft fees that you can dispute. An overcharge for a ride, a charge for a ride you did not take, no-show fees and cancellation fees. If any of the charges above are unwarranted you should dispute them as soon as possible.
You may be overcharged for a ride when there is high demand for Lyft rides. The upfront price of the taxi might also be higher than the one listed in the app if the roads were unusually busy. It helps if you can learn more about how Lyft calculates its prices.
A driver can also take a poor route which will lead to the charge being high. If your driver took an alternate route while a more efficient one was available, you can dispute the charge.
Lyft has a list of US toll roads whose cost will be charged to the rider on their website. However, if you were charged for using a toll road that is not on the list you can dispute the charge.
Service fees are applied on a ride by ride basis and include operating and safety costs like insurance. If the cost is too high, you can dispute it.
Damage fees apply if you cause interior or exterior damage to the taxi. Lyft will assess the damage and charge it you're your preferred method of payment. In case you think it is high you can dispute the charge.
Charge for a ride you didn't take
A family member or friend can use your Lyft app for a ride without your knowledge leading to a charge for a ride you did not take. If you cannot prove that anyone used your app, you should dispute the charge.
If a driver starts a ride without you but still charges you for that portion of the ride, you are allowed to dispute that charge.
You are liable for cancellation fees if you cancel your ride more than 2 minutes after a Lyft driver accepts your ride request. You are also liable for cancellation fees if your driver arrives within 5 minutes of the original estimated time of arrival and you still cancel the ride. In most cities the cancellation fee is $10. However, if the above cases do not apply to you, dispute the charge.
You can be liable for no-show charges if your driver was resent to pick you, if the driver waited for you for 5 minutes or more or if the driver was there and called you but you did not pick up. You can dispute the no-show charge if none of the above scenarios apply to you.
Disputing a charge
If you were wrongfully charged for a no-show charge, cancellation charge, an overcharge or charged for a ride you did not take you can dispute the charge through the following process:
You can also dispute a charge by calling customer service. They do not have a phone number but they have a help desk. The link to the help desk can be acquired from GetHuman.
After thousands of Lyft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Lyft? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lyft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Lyft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Lyft? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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