Lyft is an American ridesharing company offering users the opportunity to book car rides or become a driver. The company was established in 2012 and operates in more than 640 cities throughout the United States and Canada. If you have a Lyft account that has been disabled, follow these simple steps to get your account back.
First, try to sign in to your account with a verification code.
Close the app on your phone
Text START to 46080 and follow the prompted instructions
Restart your phone and re-open the Lyft app
Tap 'Get Started' and proceed to login
Use the code that you received as a text to verify your phone number. Do not tap 'Resend Code.' Messages received out of order can prevent you from being able to log in.
If you don't get the text after several minutes, select 'Problems receiving the code?' Lyft will call you with a verification code instead.
If you still don't receive the verification code still, you will need to contact Lyft customer support.
Lyft sometimes disables passenger accounts if they suspect fraudulent activity. When your account has been disabled, you'll automatically be logged out of the app and you will see an error message when you log in and try to request a ride.
Lyft will notify customers via text if their account has been disabled. The message will also include a link to verify a client's identity by submitting the required information. Make sure to spell all answers correctly. The information that Lyft might need might include your first and last name, birthday, zip code, or billing address.
If the verification text isn't coming through, or the verification steps aren't working for you, you'll have to reach out to Lyft Customer Support for additional assistance.
You can fill out this form to request help from Lyft's customer support team. You will need to provide your email address, a subject, and a phone number.
Under the 'What do you need help with?' section, click 'I am a passenger.' Next, select 'Profile and account settings' and then 'No log in.' Then choose between 'Received account disabled message' or 'No disabled message but can't log in' depending on your situation. Submit your form. Note that Lyft may take several business days to get back to you.
Unfortunately, Lyft doesn't have a customer phone line or chat function. But, if you need a faster solution, you can try searching the Lyft Customer Support Help Forum. Other customers may have had similar issues and have posted a solution for you.