How Do I Request a Refund to a Gift Card from Lyft?

If you paid for a Lyft ride or service using your Lyft gift card but something went wrong and you wish to request a refund to your card, you can contact the company. Although Lyft does offer refunds for gift cards, it may refund or credit your card after you request a refund and explain why you dispute the charge. You can request a refund to your gift card using Lyft's online app.

Lyft is a comprehensive ride service that enables people to obtain rides or even rent a car, bicycle or scooter. Riders use the Lyft app to schedule rides and pay for them. As Lyft has become a well-known and reliable service, the company's gift cards have also become popular with gift givers. Recipients of Lyft gift cards can use their card to pay for rides or rentals. But what happens if there was a problem with the ride. How can you request a Lyft refund to your gift card? The following guide can help.

No Refunds for Gift Cards

If you receive a Lyft gift card but you don't want to use it, you cannot, unfortunately, obtain a refund for the card itself. As part of the company's gift card term, it does not offer gift card refunds or returns. In such cases, you may wish to save the gift card in case you need an emergency ride, give it to someone else, or, perhaps, sell it to a friend for its balance value.

Request a Refund to a Lyft Gift Card

If you pay for a ride or rental with your Lyft gift card and something goes wrong with the transaction, you can contact the company to request that your gift card be credited with the transaction amount. While Lyft is known for its reliable service, sometimes issues might occur. A vehicle might break down on route to your destination or a driver might have mistakenly picked up someone else while charging your card. The company understands that sometimes things go wrong. In these cases, you can request that a refund be made to your gift card. Here's how:

1. Open the Lyft app on your phone or other connective device.

2. Click on the menu and then click on the Ride History option.

3. Find the ride or other service in question and click on the Get Help option.

4. You will be redirected to another page. Here, you should click on the Dispute Fare or Charge option.

5. You will see a prompt to explain why you wish to dispute the charge and want your gift card to be credited with the disputed amount.

6. Explain your case in detail. Include your gift card details such as the amount you paid and any identifying numbers associated with the gift card. Submit your request.

7. Wait for the company's support staff to process your request. You may be contacted to provide additional information.

8. Lyft will inform you if your request is approved or declined. If approved the company will credit your gift card or your Lyft account.

If you had any trouble submitting your request, you can contact the company via its Help link at the bottom of the home page. Click on Help under the Rider menu and then scroll down to the Contact Us button.

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After thousands of Lyft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Lyft? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lyft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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Request Lyft Gift Card Refund
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