Lyft is a great ride-sharing app that provides fast transportation options around the United States and nine cities in Canada. However, like with any service, sometimes issues can arise. If you have a problem with Lyft regarding your charges, your driver, the route that was taken, or unexpected fees, you can reach out to them for help. Keep reading for simple step-by-step instructions on how to contact Lyft to report problems with your ride.
Before reporting a problem to Lyft, the company encourages passengers to search the Help Center for a resolution first.
Use the toolbar at the top of the page to type in your problem and see if there is a sufficient explanation available on the website. For example, you can type in 'complaint about my driver.'
If you do not find a satisfactory answer, continue with the steps outlined below.
If you have problems with a recent ride that include coupon or discount issues, incorrect pick-up or drop off locations, inefficient routes taken by your driver, cancellation or no-show fees, and unexpected charges, you can get support through your 'Ride History' tab.
Log in to your account on the app.
You will be asked to sign into your account with your phone number and a verification code that is sent to that number.
Select the icon with three lines in the top left corner. Go to 'Ride History.'
Click on the ride you have a problem with.
Scroll to the bottom and select 'Get Help' (or 'Request Review' for Android users).
Select your specific concern, then follow the on-screen instructions. The options include:
Promo or credit issues
Poor route taken
I didn't take this ride
Lost and found
None of these
When you click ' Contact us' the request will be automatically investigated by Lyft. You will receive a response from Lyft via email.
If you have an issue with your ride, you can contact Lyft through your receipt. Use this option if your charges are incorrect, including the tip or additional fees.
Receipts are emailed to the email you have on file with your Lyft account. Locate the receipt, for the trip you have a problem with, in your inbox.
Scroll to the bottom of the email and select 'Request Review.'
Select your specific concern. The options will include:
Add/ change discount or credit
Wrong pickup/ dropoff location
My driver took an inefficient route
I didn't take this trip
A $1 or unexpected charge from Lyft
You will be asked to provide more details about your problem in a text box. Be as specific as possible.
Follow the on-screen instructions and select 'Contact Support.' The request will be automatically investigated by Lyft. You will receive a response from Lyft via email.
Note that the $1 charge is a temporary authorization hold on your card to confirm your payment method. This pending amount will be removed by your card issue within 3-5 business days, and your card will never actually be charged.
If the above options do not fit your needs, you can try to contact Lyft's Customer Service team through their Help-desk. The help-desk is available 24/7. Note that Lyft does not have a customer service phone number or live chat option.
You will be asked to provide specific details about your ride or situation, including the time and date of the ride, the name of the driver or passenger(s), and a brief description of what happened.