You may want to request a refund from LYFT for several reasons. Keep reading to see the simple steps you need to take when requesting a refund from LYFT.
Before submitting a contact support ticket for a refund, ensure the charge is, in fact, not correct.
Higher Price than Expected: During times of high demand, prices will increase. If you have taken the same ride previously and been charged a different price, the level of demand is likely the reason. When you requested a ride, you are quoted a price for the ride dependent on demand levels at the moment, and you accept that price.
Poor Route: Drivers are encouraged to use GPS to find the optimal route to your destination. However, drivers are also given the flexibility to take alternate routes to avoid traffic, constructions, and blocked roads. If you believe your driver purposely took a poor route for no viable reason, you should submit an LYFT customer support ticket.
Pending Authorizations: When you create a LYFT account, request a ride, or update your payment method, you may see a pending charge on your bank statement. This is a temporary charge to verify your method of payment works and will disappear within a few days without being processed.
Toll Fee: When you accept a ride in the app, it will include all applicable toll fees if your route includes them. If your driver asked you to pay for a toll fee in cash, you should contact LYFT customer support. If a toll fee was included in your route and you did not cross a toll fee area, you should submit an LYFT customer support ticket.
Service Fee: The service fee is added to every ride. You accept this charge when you book a ride and agree to the quoted price.
Damage Fee: If you (or members of your party) caused damage to the interior or exterior of your driver's car, LYFT will assess the damage, and apply the charges to your account. If you believe these charges are incorrectly applied, you should submit an LYFT customer support ticket.
Ride Started Without Me: If you believe a different rider took your LYFT ride, you should submit an LYFT customer support ticket. Ensure you did not book the ride for a family member or friend first, or give them access to your account.
Cancellation Fee: In some cases, LYFT will apply a cancellation fee to compensate for the driver's time and gas. If you believe this was incorrectly applied and you did not cancel a ride, you should submit an LYFT customer support ticket.
Credit or Coupon did not Work: All credits, coupons, and promo codes are automatically applied when you book a ride with LYFT. Check the 'Promos' tab of your LYFT account to ensure the promotion didn't expire or have limitations on it. If you believe a promo code still should have been applied, you should submit an LYFT customer support ticket.
If you have gone through all of these options and still believe you require a refund, you will need to fill out the customer support form. Visit this webpage: https://help.lyft.com/hc/en-ca/requests/new?ticket_form_id=724707
Log into your account by selecting 'Log in' in the top right corner.
Fill out your email address and phone number.
In the subject box write 'Requesting a refund.'
Under 'What do you need help with?' select 'I'm a passenger.'
Select 'Fare, charges, or fees.'
Select the option that best fits your situation.
If you have selected 'Other Charges,' next, select the most applicable option for your situation. You will have the following options:
Depending on which option you choose, you will be redirected to a new page with possible explanations for the charge. If you still wish to submit a refund request, fill out the form at the bottom of the page asking for me details. You can add attachments and it's best to add pictures that can verify your claim. Provide as many details as possible so LYFT can process your claim as quickly as possible.
LYFT can take several business days to process your request. They will contact you via the email address you provided in the form.
After thousands of Lyft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I request a refund from Lyft? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lyft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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