There are a few reasons why your Lyft account can be deactivated. If you drive for Lyft, your account can be deactivated for breaking any laws while driving, driving under the influence, having your license expire, violating Lyft's discrimination policy, having a very bad review given to you by a passenger, and also for other reasons. If you are a Lyft passenger, you can get your account deactivated because of dangerous behavior in a Lyft vehicle, compromised account access, and for other reasons. If your Lyft account has been placed on hold and you do not believe you have violated any of Lyft's rules, then follow the instructions below to try to get your account reactivated.
If this is not enough to resolve the problem, then you should try contacting Lyft directly. They do not have a phone number, but they do have an online Help Desk. You can find a link to it here.
It is possible that Lyft will have to conduct an investigation before deciding whether to reactivate your account. They may even initially decide to no allow you to reactivate it. Keep contacting them via the Help Desk if you need to. If you feel that Lyft has not considered all of your evidence or arguments, ask to have a supervisor look into the matter.
After thousands of Lyft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Lyft Account Is on Hold? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lyft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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