What do I do if I was charged incorrectly by Lyft?

The convenience of ordering a Lyft is one of the reasons the service is so popular. It's so convenient that sometimes we don't notice an incorrect charge on your bill. Here's everything that you need to do to get your money back.

If you see a charge on Lyft that seems inaccurate, do not hesitate to report the problem. You may be eligible for a refund. The following are a few reasons why Lyft may overcharge you for a ride.

1. Separate Charge Labeled 'LYFT PENDING AUTH'

After you create a Lyft account or update your payment method, there may be a pending transaction on top f our ride charge. This should not be considered as an extra charge. The authorization does not process. It may, however, show as 'pending' on your bank statement

2. A Poor Route

Lyft drivers usually use GPS to navigate to your problem. However, they may take different routes if they need to avoid heavy traffic, construction, or road obstacles. In such cases, you may pay more than usual. If, however, you feel that there was an alternative, more efficient route, you may ask for help from Lyft.

3. Damage Fee

If during your ride, you caused any physical or cosmetic damage to the car, you may have to pay for it. Lyft will assess the extent of the damage and charge you accordingly.

4. Toll Fee

The final fare on your app also includes the applicable toll fees. This is priced depending on your local electronic toll collection system. Lyft has the right to apply tolls to rider fares.

If You Paid for a Ride You Didn't Take

You may see a charge from Lyft even if you did not take a ride. The following are some of the reasons;

1. Unexpected Charge Labeled 'LYFT PENDING AUTH'

After you create your Lyft account, request a ride, or update your method of payment, you might see a 'pending' transaction on our payment method. This is a temporary authorization to verify your payment method. It is not a charge.

2. Friends' or Family Members' Rides

If you cannot recognize a transaction on Lyft, it may be because a friend or family member used your Lyft account.

Cancel Fees

You may pay a canceling fee is both of the following occur;

1. Your driver shows up on time and arrives within five minutes of the estimated time of arrival

2. It has been two or more minutes since the driver accepts your ride request

If you use shared rides, Lyft may charge you a cancellation fee if you cancel after the driver accepts your ride request. Cancellation fees vary depending on your region.

How to Dispute a Charge?

If you feel that Lyft charges you unfairly, you have the right to dispute it. You can use the app's 'Ride History' tab to dispute a fee.

1. Open your app and click on the menu icon

2. Click on the option 'Ride History'

3. Select the ride with the fee you wish to dispute

4. Scroll down and click on the option 'Get Help.' If you use Android, tap on 'Request Review.'

5. Give details of your problem and follow the instructions which follow. Lyft may ask you to write a short description of what happened

Lyft may give you a refund if you qualify for one. Once you dispute your charge, you will be required to give a reason why you think the price is unfair. After you submit the form, wait for a response from Lyft. They typically respond through email. While it is not common to get a complete refund, you may get one if something terrible happened. Lyft typically offers discounts.

If you need help disputing your Lyft charge, you may contact the customer support team for help. You may reach them via their help forums and Twitter.

What do I do if I was charged incorrectly by Lyft?

Why Did GetHuman Write "What do I do if I was charged incorrectly by Lyft?"?

After thousands of Lyft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if I was charged incorrectly by Lyft? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lyft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lyft Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lyft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if I was charged incorrectly by Lyft? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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