If you use the Lyft app regularly to move around your city, then a problem with the app can be a major inconvenience. The most common issue that leads to the Lyft app improper functioning is poor connectivity. Connectivity issues arise because each cell service network has different services in each city. There are common signs of connectivity issues including:
Sometimes there are system wide issues with the app. Review the different social media, blogs and forums that are Lyft related. Also check out their website. Sometimes there are app-wide bug reports and you can only sit and wait for them to be fixed.
How to solve connectivity problems
Connectivity issues can be resolved by altering some of your device's default settings. They can also be resolved by altering some elements of your phone's service plan. Changes you can make to improve connectivity include:
i. Go to 'Settings'
ii. Click 'Data Usage'
iii. From the Mobile section, click 'Mobile Data Usage'
iv. Choose an app from below the data usage graph (begin with apps that use the most data)
v. Turn off 'Allow background data usage'
i. Go to 'Settings'
ii. Select 'General'
iii. Click 'Background App Refresh'
iv. Select 'Wi-Fi only'
If your app is frozen or it has crashed, it may be as a result of installing new apps on your phone that are incompatible with Lyft. You should delete the apps one by one until Lyft returns to proper functioning.
You can also contact Lyft through their online help desk and notify them of the issues with your app. You can find the link to the help desk on GetHuman.
After thousands of Lyft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Lyft app is not working? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lyft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Lyft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Lyft app is not working? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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