What do you do if you left something in a Lyft?

Lyft has a lost and found function built into the app, so whether it was a small item or large, you need to know how to report the problem to Lyft. Here are the best ways to do so.

You've just enjoyed a Lyft ride, got to your destination safely, then waved at your driver as he/she drove away. But, after a few minutes, panic sets in since you've just realized that you forgot an essential, item in the cab. If it is your wallet or something else other than your phone and your driver hasn't gone too far, you can call them right away and get your item back.

But what happens if you realize it hours later or to make things worse, you leave your mobile phone in the vehicle with no way of reaching the driver? Do you just forget about everything and move on with your life? That doesn't have to be the case because many people out there leave lots of their stuff in the car.

Since it is a relatively common thing, Lyft has put in place a well-defined process of returning items to their rightful owners. Thanks to Lyft lost and found option; all your forgotten items will get returned to you safely and promptly. Here is how the process works:

What to Do If Your Ride Was Less Than 24 Hours Ago

If you forgot an item in Lyft other than your mobile phone and your ride was less than 24 hours ago, the first thing you need to do is try to contact your driver. Follow the steps outlined below to contact your driver:

  1. Open the Lyft app
  2. Click/tap on your photo icon located in the top left corner
  3. Click/tap on "Ride history" and then select the exact trip where you forgot your items
  4. Scroll down to the bottom and select the "Find lost item" option
  5. Tap on "Call" to give your driver a phone call. This is the simplest and easiest way to reach your driver
  6. Tap on the "Send message" option if you prefer sending a text message to calling. You can also use this option in case your driver fails to answer your call.

PS: Your Lyft ride receipts also have the call and text options at the bottom. Lyft usually emails your ride receipt once you have rated your driver. If you call or text your driver and he/she doesn't respond in 24 hours, follow the steps outlined below to recover your lost item.

What to Do If Your Ride Was More Than 24 Hours Ago

If you are trying to recover your forgotten items and your Lyft trip was more than 24 hours ago,you need to Contact Lyft Support for further assistance. However, before you contact the customer service department, try to call or text your driver first following the steps outlined above. To contact customer support, follow these steps:

Open the Lyft app and tap on the "Contact support" option. Make sure that you enter the following details:

  • Your first and last name
  • A valid phone number that the customer support service can use to reach you
  • Your driver's name
  • The exact date and time of the trip
  • The exact pick-up and drop-off locations
  • Description of the item that you forgot in the car. Make your description as detailed as possible.The more details you include in your details, the easier it will be to identify your item. If it is your phone that you forgot in the car, state the phone model and if it is your purse, make sure that you provide the brand, color, and size
  • Provide permission to pass your contact information to your driver

PS: You need to keep in mind that when you forget an item in the cab, Lyft will try to help you to get it, but they don't accept responsibility for your lost items.

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What do you do if you left something in a Lyft?

Why Did GetHuman Write "What do you do if you left something in a Lyft?"?

After thousands of Lyft customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do you do if you left something in a Lyft? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Lyft if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Lyft Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Lyft in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do you do if you left something in a Lyft? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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