Why Is My Promo Code with Lyft Not Working?

Lyft is a ride-sharing platform that will connect you with a driver within minutes to take you to your destination. When navigating the Lyft mobile app or website, you may choose between three ride options that best fit your ride requirements, such as vehicles that can fit six passengers or a luxury car driver. Lyft offers discount promo codes that can be entered to lower the cost of your ride with Lyft. In some cases, your Lyft promo code may not work for various reasons, and in this guide, you will learn why your Lyft promo code is not working.

Lyft Promo Codes

After you have opened up your Lyft app and entered the promo code, you may come across an error message that says your promo code could not be entered. Commonly, there hasn't been an error in Lyft's system, but you have fallen into these common scenarios.

1. You have entered the promo code wrong into the Lyft app
2. The promo code is only for new customers, and you have already purchased a ride with Lyft.
3. You have another promo code entered that you have not used yet. You cannot use multiple Lyft promo codes for a ride.
4. You have used the promo code already, and you are trying to enter it again
5. You got the promo code from Groupon, which may have expired after its active 90-day period has run-out.

If you do not fall under these five common issues, you may be experiencing a glitch in the Lyft system that is not letting the promo code work. In this case, it would be time to contact Lyft customer support to fix the problem with your promo code.

Contacting Lyft Customer Support

Lyft Help Desk

To contact Lyft, you must do so through their help desk found on their website. You will be given answers to common problems via articles that may arise while using the Lyft platform; in your case, you will need to contact Lyft customer support. Scroll down to the bottom of the help desk until you see the pink button labeled 'Contact Support.' Enter information such as your email address, name, and phone number.

1. Click the 'I'm a passenger' option from the 'What do you need help with?' on the contact page.
2. Click 'promos, codes, and rewards.'
3. Click 'promo, credit, or coupon issue.'

Once you have done this, you will get in-app instructions if you have already gotten a ride using the Lyft app, and the promo code didn't work.

1. Open 'Ride History'
2. Select a ride option
3. Tap 'Get Help'
4. Choose the category of what happened, and Lyft will automatically review it.