Does Macy's Pay for Shipping on Returns or Exchanges?

If you are not satisfied with an order, you purchased from Macy's online store, you can return it for free as long as you have a free shipping label attached to the package. You can print a shipping label out from Macy's website by following the instructions given above "How to Get a Free Return Label".

If you want to find out if Macy's pays for shipping on returns or exchanges, read on. This article can answer that question and a lot more about shipping and delivery charges as well as returns.

Shipping Costs

It can cost a lot of money to ship packages today. However, those that ship often, such as major retail stores, usually have a contract with shippers to where they pay so much for all their shipping. However, there are some exceptions to where the shippers will deliver products, or they may charge extra for specific areas that go out of their way. There are many online stores that don't charge for shipping, and most will pay for you to return unwanted items.

According to an online shipping survey conducted in March 2019 that included 986 participants, 31% of shoppers online still pay shipping costs for half of their orders or more. However, the survey also found that many online shoppers will abandon their cart when they find out there is a shipping fee. In fact, of the shoppers surveyed, 68% said they canceled their purchase half of the time because of shipping costs.

Macy's is one of the large retailers that does not charge for delivery and they will also pay to return your order if you are not satisfied with it. But there are certain conditions that apply.

If you have any further questions or would like to speak to a customer service associate at Macy's click here.

How to Return Your Order for Free

Start By Printing Out a Free Return Label

To return your order for free to Macy's, you must have a return shipping label affixed to the package you're returning. You can get a return shipping label on Macy's website. Here's how it works:

  1. Login to your account on Macy's website
  2. Go to your order history to find all the orders you have previously placed
  3. Look for the order you want to return
  4. If the order is eligible for a refund, you will see a button next to it that says, "Refund" click on it.
  5. A page will display with the option to print out a return label for free shipping
  6. Print out the return label
  7. Affix the return label to the package you are returning, making sure it is clearly visible
  8. Check the package for other labels. Scratch or peel off any other shipping labels on the box.

How Do I Send the Package back to Macy's?

There are several ways you can return a package to Macy's.

  • Give the package to your local mailman
  • If it fits, drop the package into a nearby mailbox
  • Take the package to the post office
  • Drop the package off at a physical Macy's store or a nearby store that accepts returns for Macy's
  • Drop the package off at a nearby UPS location
  • Contact UPS to pick the package up (fees may apply)

If you need any more help with sending back your returns to Macy's, click here to speak to a friendly customer support specialist.

Why Did GetHuman Write "Does Macy's Pay for Shipping on Returns or Exchanges?"?

After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Macy's Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Macy's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Macy's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Macy's Pay for Shipping on Returns or Exchanges? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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