How Do I Check the Balance on My Macy's Gift Card?

Knowing your Macy's gift card balance is vital to completing your purchase. You can check your balance via phone by calling customer support or the number on the back of the card. In-store inquiries can also provide card balance. An online check is the quickest, easiest way to get your Macy's gift card balance.

You're cleaning out a purse or wallet and come across a Macy's gift card and wonder how much is still available to spend on it. How do you check your Macy's gift card balance? You can learn more about using your Macy's gift card by calling customer support here, and below are various ways you can check your card balance.

Checking Macy's Card Balance

Knowing your card balance is key to making purchases with it, and there are several ways you can check the card balance. You can check via telephone, online, or at any Macy's retail outlet.

Telephone Inquiries

To check the balance on your Macy's card via telephone, look at the back of the card and find the customer support number listed. Call it and provide the 16-digit card number and PIN either by keying it into the automated system or providing it to a live customer service representative. You can also call customer support here and provide the card number and PIN to obtain your balance.

In-Store Inquiries

You can also take your gift card to any Macy's store. For digital cards, a cashier or customer service representative can look up the 16-digit number at the register or scan a bar code to get the balance. Classic cards can also be scanned to see how much money is still on it.

Online Inquiries

The quickest way to check your Macy's gift card balance is to check it online. Follow these steps:

  1. Open Macy's website on your computer or device.
  2. Scroll to the bottom of the page and click "Gift Card Balance."
  3. Enter the card's 16-digit number.
  4. Enter the PIN/CID number.
  5. Confirm you are not a robot.
  6. Click "View Balance."

Additional Information

Macy's gifts cards never expire, so any money remaining on them is good until spent and the card reaches a zero balance. Gift cards from Macy's can also be reloaded, so someone can continue to use the initial gift card by adding more money to it. Gift cards are also not eligible for returns, so they must be used to make a purchase.

Checking your balance is easy using one of the methods listed above. For more information or assistance, contact Macy's customer service here.

How Do I Check the Balance on My Macy's Gift Card?

Why Did GetHuman Write "How Do I Check the Balance on My Macy's Gift Card?"?

After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check the Balance on My Macy's Gift Card? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Macy's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Macy's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check the Balance on My Macy's Gift Card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 6 months ago
Updated 6 months ago
Viewed 120,500 times
gift card balance

What customers are saying about this and similar problems

Order place April **, *****Karen Scott Women's Callie Asymmetrical-Stripe ***-Sleeve To...
Macys rep told me that I would have to UPS. I did and the rep told me they could not do...
Macys rep told me that I would have to UPS. I did and the rep told me they could not do...
Shipped to wrong address. It was shipped to: Brenna Fayard * *** c...
Macy's was the successor for Rich's Department Store which ceased operations...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!