As a Macy's customer, you may have noticed that many of their products are very intriguing and attractive to the point that you could buy out their stores if you could afford them. In light of this, several people choose the wrong means to acquire these products, such as credit card fraud, affiliate fraud, chargeback fraud, phishing/account takeover, interception fraud, and even triangulation fraud whereby either or both you and the online merchant may be defrauded, thus losing a lot of money.
Often you may be unable to notice these fraudulent acts, but the team at Macy's will detect them. You may be wrongfully accused of fraudulent activity that you may not be involved in, so you can contact any of Macy's agents or customers service personnel for assistance.
While online shopping is quickly becoming part of our daily practice, fraudsters are shifting methods and moving to online robbing. Macy's encourages all their customers to be aware of potentially fraudulent emails, phone calls, and postal mail.
Macy's will never ask you to provide any sensitive account information via email, text or phone, so be very skeptical about revealing this type of information. Macy's recommends that you call back the general published number for whichever company you are dealing with or visit the official website. If in doubt regarding the legitimacy of an email, call or text, do not respond to or click any links provided within.
Also, avoid using a universal username and password for multiple websites, as your account becomes vulnerable to interface from outside parties. As a company, Macy's takes the security of your account information seriously; thus, they have measures in place to protect it.
Many times, fraudsters may try to scam you, but there are a few things you are encouraged to do to avoid being conned.
If your account has been breached, there are measures you are required to take for assistance and control of the situation:
After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Contact Customer Support for Macy's About a Fraudulent Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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