How Do I Contact Customer Support for Macy's About a Fraudulent Charge?

It is indeed rather difficult to escape the advances of fraudsters who seek to defraud you of your money and goods, but there are ways to avoid and control their attacks. Be sure to report any fraudulent activities you detect so the necessary actions may be taken. Macy's guarantees you the protection you need as you shop from them as long as you follow the risk management steps given above and keep your sensitive information private.

As a Macy's customer, you may have noticed that many of their products are very intriguing and attractive to the point that you could buy out their stores if you could afford them. In light of this, several people choose the wrong means to acquire these products, such as credit card fraud, affiliate fraud, chargeback fraud, phishing/account takeover, interception fraud, and even triangulation fraud whereby either or both you and the online merchant may be defrauded, thus losing a lot of money.

Often you may be unable to notice these fraudulent acts, but the team at Macy's will detect them. You may be wrongfully accused of fraudulent activity that you may not be involved in, so you can contact any of Macy's agents or customers service personnel for assistance.

While online shopping is quickly becoming part of our daily practice, fraudsters are shifting methods and moving to online robbing. Macy's encourages all their customers to be aware of potentially fraudulent emails, phone calls, and postal mail.

Macy's will never ask you to provide any sensitive account information via email, text or phone, so be very skeptical about revealing this type of information. Macy's recommends that you call back the general published number for whichever company you are dealing with or visit the official website. If in doubt regarding the legitimacy of an email, call or text, do not respond to or click any links provided within.

Also, avoid using a universal username and password for multiple websites, as your account becomes vulnerable to interface from outside parties. As a company, Macy's takes the security of your account information seriously; thus, they have measures in place to protect it.

Many times, fraudsters may try to scam you, but there are a few things you are encouraged to do to avoid being conned.

  1. Do not click on or follow any links in the email.
  2. Do not interact with the sender of the email in any way.
  3. If you have the ability, go ahead and block these emails or report the emails as spam.
  4. Call Macy's customer service for assistance.
  5. You can also email and alert Macy's about these suspicious emails or calls.

If your account has been breached, there are measures you are required to take for assistance and control of the situation:

  • You are requested to talk to a Macy's agent or customer service representative. You will receive an email indicating that your profile has been blocked until you update your password.
  • Change your password for your profile. While at it, you can go ahead and change your credit and debit account passwords, too, just to be on the safer side.
  • Update your debit and credit card numbers and change your pin.
  • Monitor your account activity while you make payments on any of your bills. You can set up email and text alerts on your accounts to notify you when they are used. Be sure to report fraudulent charges immediately.
  • Monitor your credit reports for new inquiries or account openings that identity thieves may have orchestrated.
  • Consider filing a free initial security alert that will alert any lenders pulling your credit report to take extra steps to verify your identity, or you may choose to freeze your credit reports altogether.

Why Did GetHuman Write "How Do I Contact Customer Support for Macy's About a Fraudulent Charge?"?

After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Contact Customer Support for Macy's About a Fraudulent Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Macy's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Macy's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact Customer Support for Macy's About a Fraudulent Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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