How Do I Get a Refund from Macy's?

This article discusses making a return to Macy's. It describes Macy's return and refund policy. Instructions for returning something to a store are provided. Instructions for making the return by mail are also provided. Instructions for what to do when you cannot find proof of purchase are provided as well.

Macy's sells a wide range of popular items. If you want to return something that you bought at Macy's, read on to learn about its return and refund policy, and see if your return qualifies for a refund.

Macy's Return and Refund Policy

You can return most purchases for a refund if you make the return within 90 days of purchase. Apple products and designer merchandise must be returned within 14 days. Backstage merchandise, lighting items, and Destination Maternity merchandise must be returned within 30 days. Jewelry and watches must be returned within 60 days. All returns must be in their original with their original tags. Shipping fees are not refunded.

If you have the receipt, return label, packing slip, or the credit card used to make the purchase, you can get a refund in the original form of payment. If you have a gift receipt or bridal registry number, you will get store credit instead of a refund. If you don't have any proof of purchase, you can get store credit equal to the product's lowest price in the last 180 days.

Your account will be credited in 3 to 5 business days of the return.

You must return items you purchased at a store to a store. Anything purchased online can be returned to a store or by mail.

Making an In-Store Return

To return an item to a Macy's store, take it and proof of purchase to a customer service department representative. If you can't find your receipt, return label, or packing skip, the representative can find proof of purchase with the credit card you used to make the purchase.

Making a Return by Mail

  1. Go to Macy's home page.
  2. Click on the Sign In link.
  3. Sign into your account.
  4. Go to Macy's return page.
  5. Enter your order number in the field at the top.
  6. Indicate whether the return was a gift.
  7. Enter an email address or phone number for verification.
  8. Click on the View Order Details button.
  9. Enter the verification code you were sent.
  10. Print out the confirmation page.
  11. Print out the mailing label.

If you have any questions, contact Macy's help forum or call its customer service number.

Why Did GetHuman Write "How Do I Get a Refund from Macy's?"?

After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Macy's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Macy's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Macy's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Macy's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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