Macy's sells a wide range of popular items. If you want to return something that you bought at Macy's, read on to learn about its return and refund policy, and see if your return qualifies for a refund.
Macy's Return and Refund Policy
You can return most purchases for a refund if you make the return within 90 days of purchase. Apple products and designer merchandise must be returned within 14 days. Backstage merchandise, lighting items, and Destination Maternity merchandise must be returned within 30 days. Jewelry and watches must be returned within 60 days. All returns must be in their original with their original tags. Shipping fees are not refunded.
If you have the receipt, return label, packing slip, or the credit card used to make the purchase, you can get a refund in the original form of payment. If you have a gift receipt or bridal registry number, you will get store credit instead of a refund. If you don't have any proof of purchase, you can get store credit equal to the product's lowest price in the last 180 days.
Your account will be credited in 3 to 5 business days of the return.
You must return items you purchased at a store to a store. Anything purchased online can be returned to a store or by mail.
Making an In-Store Return
To return an item to a Macy's store, take it and proof of purchase to a customer service department representative. If you can't find your receipt, return label, or packing skip, the representative can find proof of purchase with the credit card you used to make the purchase.
Making a Return by Mail
After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Macy's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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