If you have a gift card from Macy's and something has gone wrong, you can contact the company to request a refund. Whether you ordered the wrong size, don't like the item or just changed your mind, here are the steps to request a refund for your Macy's gift card.
Go to the Macy's website and log in with your username and password to your account. Click on the Gift Cards link in the upper left corner of the page.
Select the Account Information tab, then click View Gift Card Balance. Select Order History from the menu on the left side of your screen.
Find your gift card purchase, click on it, then select Return This Order from the drop-down menu. Fill out the form with your name, phone number and email address. It will take you to another page where you will enter your gift card number, PIN code and email address.
Choose a reason for returning your purchase from the options (e.g., I received a damaged item). Click the OK button to proceed further with the refund request process. Select whether you'd like an exchange or refund, then click Submit.
Select the gift card you used to purchase the item and follow the instructions on the screen. Print the return label and send back the package according to the instructions.
Wait for an email from Macy's confirming that it has received your request. You will also receive an email confirming that Macy's is processing your refund. Allow some time before checking back to see if there is any update.
You will receive an email notification when Macy's has approved or denied your request refund. If approved, you will receive another email with instructions on redeeming your funds.
After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Macy’s? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Macy's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Macy’s? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.