How Do I Track My Macy's Return?

Remember it can take 5 days after you send your package back, for Macy's to receive it. Once they have it, they will check it and if everything is right, will give you a refund. You can track your refund status on their website.

If you want to track your Macy's return, you came to the right place. This article will show you step by step how to track returns at Macy's.

Macy's Return Policy

You have 90 days to return most orders you are not satisfied with at Macy's for a refund. Items purchased online can be returned either by mailing them back or by dropping them off at a physical Macy's store. Note: you will not get refunded for the shipping and delivery charges. To get a refund, your items must be in saleable condition, sent in the original packaging, and have the tags included. Fragrances and cosmetics that have been lightly used can also be returned for a refund if you are not happy with them.

If you would like to speak to a sales associate, click here.

How to Get a Refund at Macy's

Proof of Purchase

In order to get a full refund at Macy's, you will need to provide proof of purchase that can include a store receipt, the credit card used to buy the item, a packing slip, or the return shipping label that came with the order.

Gift Items

Gift items can be returned for store credit with either a gift receipt, the return label, or the bridal registry number.

Refunds Without Proof of Purchase

If you cannot provide proof of purchase, you can still return your items for store credit. The amount of store credit you will receive will depend on the lowest price of the item within 180 days.

Store Credit

Store credit will be issued as a Merchandise certificate or an EZ Exchange card. You can only shop at a physical store with a Merchandise Certificate, but with the EZ Exchange card, you can also shop online too.

How to Return Items

If you are not satisfied with an item, you bought at a Macy's land store, you can only return it to a land store. However, returns that were purchased online can go back to any land store or sent back to Macy's through the mail. Macy's will verify your purchase with either your receipt, a return label, your registry number, or your credit card used for purchase.

Note: You may be charged a fee for scheduling to pick up returns.

How to Exchange Items

It is not possible to exchange items bought online at Macy's. If you made a purchase you are not satisfied with, you can simply return it for a refund and then buy a new item that you want. It is different when you shop at a land store. When you shop at a land store, you can just exchange your items at a Macy's land store. To send back unwanted items, see, "How to Return Items".

How Will Your Refund Be Issued?

After you mail your return, it takes roughly 3 to 5 days before Macy's will receive it. Once they receive it, the associate will make sure everything is in the right condition, and if so, they will give you a refund. The refund will go back on the card you used to pay for the order. Keep in mind that you may not see your money in your account right away as it takes some banks up to 10 days to post it to your account.

You can talk to an associate for more help by clicking here.

How to Track Your Refund

You can track your refund status by following these simple steps:

  • Login to your Macy's online account
  • View your previous orders
  • Click the returned order
  • The status of your return will be displayed

Why Did GetHuman Write "How Do I Track My Macy's Return?"?

After thousands of Macy's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Macy's Return? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Macy's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Macy's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Macy's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Macy's Return? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 153,351 times
How do I track my Macy's return?
How do I check my Macy's return?
How do I view my Macy's return?
How do I look up my Macy's return?

What customers are saying about this and similar problems

I was charged twice for order * **********
Been trying to cancel a registry gift because the wedding was called off, and I really...
I need to cancel a registry gift because the wedding was called off, and I really don't...
I have a new account with Macy’s however I have not gotten my card in the mail yet. I h...
I have a new account with Macy’s however I have not gotten my card in the mail yet. I h...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!