MagicJack is a device that utilizes Voice Over Internet Protocol ("VoIP") to allow local and long-distance calls to the U.S. and Canada using an existing internet connection. As with every other technology and its associative devices, issues are bound to arise. Most issues can be solved with simple solutions such as turning the device on and off. However, certain issues are more technical and require further support. You can decide to be daring and fix such issues yourself but a mishap could lead to the destruction of your MagicJack. The best option is to log on to the MagicJack website and look for technical support. There is a variety of ways to get technical support for your MagicJack.
The first stop in the search for technical support for your MagicJack is the FAQ page. Most basic technical problems will have their answers in the Frequently Asked Questions section. These are mostly general issues which can be solved by following simple instructions. However, not all issues are as simple as they seem. If you finish following the instructions provided on the FAQ page and the problem still persists, you should proceed and search for more personalized assistance.
One of the ways you can use for technical support is to send MagicJack's customer care team an email. Emails offer a unique opportunity since you can describe the problem in detail and in your own words. You can write a vivid description of the technical issue your MagicJack is currently facing and send it to the customer care email which can be found at GetHuman. The email service is available 24 hours a day, 7 days a week. The typical response time for emails is 3 hours.
You can also use MagicJack's website live chat for technical support. The most significant advantage live chat has over the other avenues is that you can receive a response to your technical problem in real time. Instant feedback is a great feature which is especially important if the issue is urgent. The waiting time for a live chat can be anywhere from a few seconds to 15 minutes. It is the preferred method for most customers outside the US and Canada since there is no specific customer care number outside the two countries. MagicJack's live chat is available from Monday to Saturday beginning from 10am to 7pm EST and can be found at GetHuman.
Using MagicJack's customer care phone number is probably the best way to access technical support. It is also the fastest way to speak live to a customer care agent. They are available from Monday to Saturday beginning from 10am to 7pm EST. you may find a voice recording at first but if you are patient, you will get to speak to a customer care agent. The average waiting time is 15 minutes but it can run longer if they are many calls to the line. The number is toll free and can be flooded at times. You can get the actual phone number at GetHuman.
MagicJack also has a concierge customer service option for its premium customers where they can go to get technical support. The premium support service is mostly carried out by telephone where customers get to speak to the top customer care agents in the company. There is also a live chat option for the concierge service. They are available from Monday to Saturday as from 10am to 8pm EST. However, you will have to pay a fee of $15 a year to access the concierge service. You can access the service by visiting the MagicJack website.
After thousands of MagicJack customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get technical support for my MagicJack? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting MagicJack if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like MagicJack in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get technical support for my MagicJack? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.