MailChimp is the leading email marketing service that allows you to send professional marketing emails, automated emails, and other campaigns. Today, more than 9 million people use MailChimp service to send business emails.
The company says that it sends approximately 600 million emails daily, thus helping both small and large business enterprises to reach their target audiences and grow.
MailChimp keeps all of your contacts in one place, sends automated messages based on customer behavior, targets users on social media, and even monitors customer behavior through advanced analytics to help you make informed decisions.
But, the big question is; how can you reach Mailchimp customer support when you experience a technical issue or want technical assistance on how to use some of the tool's features? Well, the good news is that you can contact MailChimp via phone or email depending on your subscription package.
To access Mailchimp technical support, log in to your MailChimp account and go through the knowledge base to make an assistance request. Keep in mind that you must be logged in to your account to contact the support department. Once you are logged in, follow these simple steps to complete your request:
PS: You need to keep in mind that if you are logged into your MailChimp account and you don't see the contact buttons, it means that your account doesn't include access to email and chat support. In this case, you will have to fill out the form provided and submit your query to the support team. It may take several days before they get back to you.
If you have a free MailChimp account and you can't access technical support when you're logged in, the quickest and most reliable way of contacting support is to go on Twitter and send them a message.
If you need to know something quickly, simply head to Twitter and ask them any question. Alternatively, you can send them a direct message. This method works well, and it is always a great option for people with free accounts.
If you don't like the idea of tweeting, then you can go their Facebook page and ask any question. Although it may take a few hours before you get a response, this method is still quicker than filling the contact form on the website. Just like Twitter, you can also send Mailchimp technical support team a direct message on Facebook, and they will respond promptly.
The other place you want to look for valuable information regarding MailChimp services is in your list. Once you are signed into your account, go to your list and then go to the campaign that you've got the complaint on.
Once you locate the specific campaign, view its report. The customer you're referring to probably complained to Mailchimp separately, and if so, you are going to see them in the unsubscribe area.
When you click on this section, it will show you who unsubscribed. You may also see something in this section labeled as "abuse reports" that contains valuable information that will help you. We hope that this information helps you.
After thousands of MailChimp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get technical support for My Mailchimp account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting MailChimp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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