MakeMyTrip allows you to change the details on your booking to suit your needs. They may permit date change on your booking when you pay a date change fee. You may also need to pay MakeMyTrip Service Charges and the fare difference between your original fare and the new one.
You will find your date change fees and service charges on your e-ticket. In some instances, your date change fees and cancellation fees may be the same. You may then cancel your ticket online and make a new booking.
Certain tickets may not allow you to change the date. In such cases, you must contact the support team and ask for help.
If you would like to change to a flight that is operated by a different airline, you need to cancel your booking and make a new one. You can do it by contacting the support team. You may cancel a part of your booking. Select the sectors and passengers you want to cancel. You may also cancel your entire booking and make a fresh one.
Canceling Your Booking
Follow these steps to cancel your ticket
1. Log into the website
2. Tap on the 'Customer Support' link
3. Tap on the option 'Cancel Bookings' under the 'Flights' section
4. Enter your MakeMyTrip Booking ID that is relevant to your booking
5. Enter your contact information
6. You may cancel your entire booking or a part of it
When canceling your order, note that you may have to pay a cancellation penalty. If you qualify for a refund, it will reflect in the same account that you used to pay for your booking.
Another option to cancel your ticket is by logging into your account with your password and email ID under the section 'My Bookings' on the customer support page.
If you cancel your booking directly with the airline, you have to inform MakeMyTrip. On their website, navigate to the Customer Support option and then Special Claims.
Once they receive the information, MakeMyTrip will determine your refund amount and process it. You will be charged a cancellation fee per sector, per passenger.
Canceling a Hotel Booking
On the Website
1. Log in to your account
2. Roll your mouse over your 'Profile' icon next to the 'Support' icon
3. Click 'Cancellation'
4. A new page will appear with your booking details
5. Go through the 'Cancellation Policy.' You may be eligible for a refund.
On Your Android Device
Tap on the option 'Help' at the bottom right. All your active and non-active bookings will be displayed. Click on the one you would like to cancel. Go through the cancellation policy and find out if you qualify for a refund.
What Happens to Your Gift Card if You Cancel a Booking?
The balance after deducting your cancellation charge will be refunded to the same card. You should keep your gift cards until you complete your travel. If your gift card is lost or stolen, MakeMyTrip cannot be held responsible.
If you need help changing or modifying your order on MakeMyTrip, you may seek help from the support team. The best way to contact MakeMyTrip is on the phone. You will be connected with a representative that will help you depending on the issue you are experiencing. Be patient and pleasant when speaking to the representative and provide them with any information that will make it easy to receive help. Be patient as you may have to make a few calls before getting the help you need. MakeMyTrip does not offer support on email, their social media platforms, or the help desk.
After thousands of MakeMyTrip customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Booking on Makemytrip? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting MakeMyTrip if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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