How Do I Cancel My Account with Malwarebytes?

Canceling accounts with companies can sometimes be tricky. If you're looking to cancel your account or subscriptions with Malwarebytes, follow these steps to do it correctly every time.

Nov 18, 2019

Malwarebytes is a anti-malware protective software subscription. The software is compatible with macOS, iOS, Microsoft Windows, and Android. The system scans the operating system for dangerous files and removes them. The software was originally released in 2006 and is now available in 30 languages. If you have a subscription with Malwarebytes and want to cancel your account, follow the steps outlined below.

Cancel Your Subscription on iOS

  1. On your iPhone, open the Malwarebytes app.

  2. Click on 'Settings' at the bottom of the screen.

  3. Select 'Manage Subscriptions.'

  4. If you're not signed in to your Apple account, you will be asked to provide your iTunes username and password now.

  5. On the 'Edit Subscriptions' page, scroll to the bottom, and click on 'Cancel Subscription.'

  6. You'll receive an email confirming the cancellation. Note that you have to cancel at least one business day before your payment is due to avoid charges for the upcoming month.

Cancel Your Subscription on Android

  1. On your Android device, open the Google Play Store.

  2. Ensure you're signed into the correct Google account.

  3. Click on 'Menu' and then 'Subscriptions.'

  4. Tap on the Malwarebytes subscription.

  5. Click on 'Cancel Subscription.'

  6. Follow the prompted instructions to confirm the cancellation.

  7. Look out for an email with the cancellation details. Note that you have to cancel at least one business day before your payment is due to avoid charges for the upcoming month.

Cancel Your Subscription Online

  1. Go to https://my.malwarebytes.com/en/login

  2. Sign in to your account with your email address and password. Alternatively, you can sign in with your Facebook or Google account.

  3. Click on the 'Subscriptions' tab.

  4. Select 'Deactivate all.'

  5. Follow the prompted instructions to confirm the cancellation.

  6. The email you have on file with your Malwarebytes account will receive a copy of the cancellation details. Note that you have to cancel at least one business day before your payment is due to avoid charges for the upcoming month.

Contact Malwarebytes Customer Support Via Phone

If you're having difficulties canceling your account with the above steps, you should reach out to Malwarebytes. Call Malwarebytes Customer Support and ask for assistance. You will have to provide personal and contact information to confirm your identity. Make sure to ask if you will be charged for the next month's subscription or if you've made the cutoff. Ask for the customer service agent to send you an email confirming the cancellation, and keep them on the line until you receive it.

Contact Malwarebytes Customer Support Via Email

If you prefer not to speak to someone on the phone, you can also contact the Malwarebytes customer support team via email. Provide as many details as possible in the email, including your account details, so the request is handled as quickly as possible.

Note that it may take several business days to receive a response from the customer support team via email. If you're close to the next period in your monthly billing cycle, it may be better to call in for help, to speed up the process.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Cancel My Account with Malwarebytes?

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