How do I get technical support From Malwarebytes?

Lets face it, any kind of anti virus software is great, but most of us are lost when it comes to setting it up or getting it to work correctly. If you need technical support from Malwarebytes, here's everything that you need to know.

Jul 19, 2019

Malwarebytes is an antivirus that is compatible with Windows, iOS and Android devices. It is one of the best anti-malware software out there. Unfortunately, the antivirus can experience technical difficulties from time to time. The application itself will offer some help in from of troubleshooting solutions but some problems are too technical and need expert help. If you decide to acquire technical support from Malwarebytes, ensure you have exhausted all the solutions at your disposal. You can get technical support from Malwarebytes through any of the following ways:


You can acquire technical support from Malwarebytes directly from their website. The technical support you acquire will depend on if you are looking for business solutions or home solutions. The process of acquiring technical support from Malwarebytes website is as follows:

  1. Launch your web browser and open the Malwarebytes website
  2. Log in to your Malwarebytes account if you have one
  3. On the website's landing page you will see a handful of tabs at the top. Click 'Support' and a drop down menu will appear. You can select any of the topics you need technical support with. However if you need to contact Malwarebytes directly for home or business services support then click the 'My Account' option from the dropdown menu.
  4. Scroll to the bottom of the page and click 'Contact Support' where you will be directed to a page where you contact customer support directly in one of the three ways below


You can select the live chat option to contact technical support directly. The live chat has the advantage of being quick. Moreover, the solutions you receive can be applied in real-time. Malwarebytes' live chat facility is available from 1 am to 5 pm P.S.T or 8am to 11pm U.T.C beginning from Monday through to Friday. Ensure you enable pop ups in your browser. A live Malwarebytes tech support agent will be with you shortly.


You can submit a ticket at this stage to Malwarebytes' technical support team. In the ticket you will have to submit some personal information like your name, email address and phone number (optional). You will also be prompted to describe your technical issue briefly and include any evidence that may be helpful to the tech support team. Malwarebytes will notify you via email once a solution is ready.

Community Forums

You can visit one of Malwarebytes' community forums where there are hundreds of customers and technical experts to offer advice on any technical difficulties you may be facing. Such forums are a good source of peer to peer information and you can receive varied solutions to one problem. Just leave your query and wait for a response.


As far as contacting customer support for technical advice directly goes, calling them by phone has to be one the best methods there is. A phone call is quick and sharp. You can also attempt to fix the problem as the instructions are disseminated through the line. You barely have to wait on the Malwarebytes phone line to get an answer. The phone line is open from Monday through to Friday as from 9am to 5pm E.S.T. You can retrieve the phone number from GetHuman.


You can receive technical support from Malwarebytes' customer support email. Describe your technical difficulty as concisely as you can and send them the email. The brevity and clarity of your message will go a long way in the problem's rectification. Expect replies at any time of day or night. The link to the email can be found at GetHuman.

Help Desk

Malwarebytes' has a help desk through which you can acquire technical support. However, it takes an average of 38 hours for problems presented to the help desk to be fixed. The link to the online help desk can be obtained from GetHuman.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get technical support From Malwarebytes?

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