You may be able to obtain a refund from Marriott if you're unhappy with your stay or experienced problems that would warrant a return of your payment. It's important to contact a Marriott customer service representative. Explain why you're not happy so it can resolve your issue as quickly as possible. Here are the steps to get a refund from Marriott.
First, check the terms and conditions of your reservation confirmation email. If it's within your rights to cancel the reservation, do so immediately — otherwise, it may be too late! Contact the hotel to let them know you want to cancel your stay.
If you are eligible for a refund, you can call the Marriott customer service number or go online to request it. If you ask for a refund over the phone, you will verify your details, including your payment information. You can do this online by visiting Marriott's website and clicking My Account. Then select Manage Reservations and follow the prompts from there.
Check your reservation. If you made the reservation directly through Marriott, you should receive an email confirmation with instructions on contacting the hotel to request a refund. You can also find this information on the Marriott website.
If certain aspects of your stay made it difficult to enjoy your hotel room (for example, no hot water), then complain about it. Providing more information about what happened during your stay at Marriott Hotels properties will help resolve any issues during its service delivery process.
You'll need to wait for the Marriott to respond to your request for a refund. The company's decision depends on the information you provide. If it agrees to refund you, its staff will email instructions for obtaining your refund or let you know how the company will process your refund.
Once the company reviews your request, Marriott will inform you whether it will issue a refund. It will communicate that decision to your email address if it approves of a full or partial refund.
After thousands of Marriott Hotels and Resorts customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Marriott? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Marriott Hotels and Resorts if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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