How Do I Get a Refund from Marriott?

If you are unsatisfied with your stay at a Marriott hotel, contact customer service to request a refund. Once you reach an agent, explain that you want a refund because your stay was unsatisfactory. Wait for the representative to email you with details about how much money the company can refund you.

You may be able to obtain a refund from Marriott if you're unhappy with your stay or experienced problems that would warrant a return of your payment. It's important to contact a Marriott customer service representative. Explain why you're not happy so it can resolve your issue as quickly as possible. Here are the steps to get a refund from Marriott.

1. Read Your Travel Reservation Terms and Conditions

First, check the terms and conditions of your reservation confirmation email. If it's within your rights to cancel the reservation, do so immediately — otherwise, it may be too late! Contact the hotel to let them know you want to cancel your stay.

2. Contact Marriott Customer Service

If you are eligible for a refund, you can call the Marriott customer service number or go online to request it. If you ask for a refund over the phone, you will verify your details, including your payment information. You can do this online by visiting Marriott's website and clicking My Account. Then select Manage Reservations and follow the prompts from there.

3. Request a Refund

Check your reservation. If you made the reservation directly through Marriott, you should receive an email confirmation with instructions on contacting the hotel to request a refund. You can also find this information on the Marriott website.

4. Explain Why You Are Unhappy

If certain aspects of your stay made it difficult to enjoy your hotel room (for example, no hot water), then complain about it. Providing more information about what happened during your stay at Marriott Hotels properties will help resolve any issues during its service delivery process.

5. Wait for a Response

You'll need to wait for the Marriott to respond to your request for a refund. The company's decision depends on the information you provide. If it agrees to refund you, its staff will email instructions for obtaining your refund or let you know how the company will process your refund.

6. Get Your Money Back

Once the company reviews your request, Marriott will inform you whether it will issue a refund. It will communicate that decision to your email address if it approves of a full or partial refund.

Why Did GetHuman Write "How Do I Get a Refund from Marriott?"?

After thousands of Marriott Hotels and Resorts customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Marriott? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Marriott Hotels and Resorts if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Marriott Hotels and Resorts Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Marriott Hotels and Resorts in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Marriott? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Marriott Hotels and Resorts

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Get a refund from Marriott
Receive a refund from Marriott

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