If you make a reservation with one of Marriott's resorts or hotels then you should receive a confirmation email after you finish making it. If you didn't receive one, then you may be wondering if your reservation is actually valid, which is a valid concern. Read this article to learn how to find out.
Before trying to find your reservation, make sure that the confirmation email didn't simply get sent to your Spam folder by mistake. If it isn't there, check your internet connection. If that isn't the problem either then it's time to look for your reservation.
If you are a Marriott Bonvoy member, you can find out if your reservation was properly booked by following these instructions:
If you aren't a Marriott Bonvoy member, use these instructions to look up your reservation on the Marriott website:
If you are a Marriott Bonvoy member, you can use the app to look your reservation up. Just log into your Marriott Bonvoy account and tap on My Trips, located at the bottom of the screen. This is the same on both iOS and Android devices.
If you aren't a Marriott Bonvoy member, you can find your reservation on the app by following these instructions, which are the same for both iOS and Android devices:
If you can't find your reservation, then there may be a problem with it. You need to ask a Marriott customer service representative for help. You can contact one on the company's help forum or by phone.
After thousands of Marriott Hotels and Resorts customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Never Received a Confirmation Email from Marriott? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Marriott Hotels and Resorts if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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