The Massachusetts Department of Motor Vehicles (DMV), currently the Massachusetts Registry of Motor Vehicles (RMV) handles all vehicle matters in the state of Massachusetts including vehicle registration and driver licensing.
There are many reasons apart from the two mentioned above why someone would want to contact the Massachusetts RMV. They may be requesting records, driving manuals or changing the information on their driver's license. Regardless of the reason, you will have to contact an agent with the Massachusetts RMV to do any of the above.
The Massachusetts website is well designed and user friendly so majority of the RMV's services can be accessed through the website. However, there are times when the website will let you down and you will have to look for other ways to contact one of their agents. You can speak to an agent with the Massachusetts DMV through any of the following avenues:
You can call the Massachusetts RMV customer service line and ask to speak to a live agent. The good news is that you do not have to wait on the line for long for a customer service agent to get on the other end. The average hold time on a call to the Massachusetts DMV is about 4 minutes.
A phone call has to be the best way to speak to an agent with the Massachusetts DMV since you can hear their voice and they can hear yours which makes it personal. If you are courteous and clear, the chances of the agent helping you with your problem are high. You should avoid cursing or any form of offensive language.
The phone line is open from Monday through to Friday from 9am to 5pm E.S.T. You can obtain the Massachusetts DMV customer service number fromGetHuman.
The prevalence of social media in our modern society has made it possible for you to communicate with an agent of the Massachusetts DMV. The Massachusetts RMV has a very active presence on social media primarily Facebook and Twitter. If you have any concern and would like to speak to an agent, you can send them a public tweet or post, write them a direct message or do both.
The social media page of an organization like the Massachusetts DMV has thousands of people sending tweets and Facebook posts every day. It will take a Herculean effort for your post to be noticed.
Therefore, you can send a direct message which will be more effective. You can not only use more than the allocated 140 characters for a tweet but you can also communicate with an agent directly.
Depending on your activity on social media you can receive a response in a matter of minutes or hours. If you have more followers on Twitter or friends on Facebook, you are more likely to receive a message from an agent with the Massachusetts DMV than would otherwise be the case.
The last option you should take to speak to an agent with the Massachusetts RMV is to visit the DMV's physical location at 1250 St. James Avenue in Springfield. The DMV has long been infamous for its long waiting lines and unless the agent cannot be contacted in any other manner, then you should avoid it.
The benefit of visiting the DMV in person is the one on one interaction. There is no substitute to looking into the eyes of a Massachusetts RMV agent, unless the DMV has a number through which you can FaceTime them. Were it not for the queue, speaking to a DMV agent in person would be the preferred method to speak to one.
After thousands of Massachusetts Registry of Motor Vehicles (DMV/RMV) customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I speak to an agent with the Massachusetts DMV? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Massachusetts Registry of Motor Vehicles (DMV/RMV) if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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