How Do I Report My Mastercard Credit Card Lost or Stolen?

If you have discovered your MasterCard credit card is lost or stolen, don't panic. You can call MasterCard customer support to report the missing card. You will need to give the representative the last known authorized transactions and your request for a replacement card. Check your statement carefully after you make the report to flag any suspicious charges. Ensure you have "Zero Liability Protection" on both the missing card and the upcoming replacement card.

You open your purse or wallet to retrieve your MasterCard for a purchase, only to notice your card missing. Losing your card can be stressful as you try to remember where you last used it, what could have happened to it, and if it's lost or stolen? The first thing you will want to do is protect your finances by reporting the card as missing. How do you report your MasterCard credit card as lost or stolen? To report your lost or stolen cards, contact MasterCard customer service here. Follow the steps below to make a report to Mastercard.

Making the Report

The first step in reporting a missing card is contacting MasterCard. You can report a lost or stolen MasterCard credit card via telephone here.

When you received your MasterCard credit card, you would have noticed on the terms and conditions enclosed with the card the number to call when a card has been lost or stolen. This number is also on the back of the credit card. When you realize your card is missing, call MasterCard customer support here to make your report. You will need to provide the representative with the following information:

  1. Your full name
  2. Your account or social security number
  3. Your PIN or answers to security questions
  4. Your dddress (both mailing and shipping if they are different)
  5. The date, time and amount of your last known purchase with your MasterCard credit card.

The representative will cancel the current card and issue a replacement card with a new number. Also, let the representative know if there are recurring payments attached to your MasterCard. This will ensure your recurring bills transfer to your new credit card.

Points to Consider

Here are some things to consider when you report your lost or stolen card:

  1. Do you have "Zero Liability Protection" on your current card? If so, make sure the representative is aware of this. With this protection, once you've reported the card is lost or stolen, you are not liable for any transactions that post after that report date.
  2. Did you also contact the financial institution that issued your MasterCard? If not, you will want to report the card status to that bank or credit union as well.
  3. When will your new card arrive? Ask the representative when you can expect your replacement card and plan accordingly.
  4. Is the card still being used? Check your bill carefully for the next two months at a minimum to ensure there are no unauthorized transactions after your report date. If you notice such transactions, contact MasterCard immediately to start the dispute process.

Having your MasterCard lost or stolen can be stressful; however, you can report it, get a replacement card and protect your finances by contacting customer support here.

Why Did GetHuman Write "How Do I Report My Mastercard Credit Card Lost or Stolen?"?

After thousands of MasterCard customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report My Mastercard Credit Card Lost or Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting MasterCard if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for MasterCard Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like MasterCard in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report My Mastercard Credit Card Lost or Stolen? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 months ago
Updated 2 months ago
Viewed 98,953 times
lost or stolen MasterCard; MasterCard credit card missing

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