Match has developed an excellent reputation and relationship with its clients. It is one of the few genuine platforms where you can get a long term and serious relationship. In fact, Match is the best option when it comes to finding a long-lasting relationship.
With more than 20 million members, the platform serves about 24 different countries and has more than 15 different languages. But, what happens when you are dissatisfied with their services, and you want your money back? Is it possible to get a refund? Well, this post addresses everything that you need to know about getting a refund on Match.
Well, the simple answer to this question is yes you can. Many people have confirmed that they were refunded by Match. And the good news is that you don't have to issue threats or take them to court to get your money back. But, to know how you can get a refund from Match, it is good to understand how the platform operates.
Typically, Match gives a new subscriber free access to some basic features. Once you create your free Match dating profile, you can view photos and profiles of your potential dates. When you find someone that you like, you can subscribe to a paid membership to make contact by email and start getting to know each other.
Just like any other service, you only get to enjoy the premium features on the platform once you pay the subscription fee. The free access is meant to let you test waters before you spend any money on the platform.
Paying the subscription fee allows you to send messages to any Match member, connect with members via IM, see who has viewed your profile, and also keep track of your connections. The subscription on the platform starts from as low as $20 to as high as $59.95 per month depending on the services that you need. The fee can add up quickly if you decide to pay for several months at once.
Although $120 may seem pocket change (if you're subscribing to the $20/month package and paying for six months at once the figure can accumulate to a substantial amount of money when the billing continues after every six months. If you're no longer using Match to find dates, you may want to cancel your subscription and try to get back the money that they've already taken.
To do so, you need to cancel your subscription before you initiate the process of claiming a refund. When you cancel your subscription, make sure that you receive a confirmation email from Match; otherwise, you'll be billed again and again.
To get a refund from Match, you need to make sure that you aren't at fault and you haven't violated any of the terms & conditions. Keep in mind that the terms & conditions bind you to pay as long as you haven't canceled your subscription.
After you have made sure that you have canceled your subscription, send the support team an email explaining what happened and why you no longer want their services. Remember to state in your mail that you have already canceled your subscription. Wait for a reply and hopefully, you will get your refund.
If you don't get a reply within 48 hours, be sure to contact the customer care department using the Match refund number and explain your case. Someone will listen to your case and explain the steps you need to take to resolve the matter and get a refund. Keep in mind that you have to do everything right to get a refund from Match.
After thousands of Match.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I get a refund from Match.com to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Match.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Match.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I get a refund from Match.com guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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